Airport Agent - Ramp and Customer Service
About The Position
Envoy Air is hiring an Airport Agent for ramp and customer service at the CLD Airport. This entry-level position requires no prior experience and includes paid on-the-job training and development. Agents greet passengers, provide check-in and ticketing assistance, use reservation and ticketing software to rebook itineraries and issue boarding passes, and assist customers courteously and efficiently. Ramp duties include loading, unloading, and sorting freight, mail, and baggage; placing customer bags on the belt; and transporting bags in company vehicles. The work is outdoors in all weather conditions and involves lifting luggage. Shifts may vary and include irregular or extended hours, weekends, and holidays. Both full-time and part-time positions are available. The stated pay rate is $17.17.
Requirements
- Be able to carry, bend, lift, and turn while handling bags weighing up to 75 pounds.
- Have a valid, unexpired, and unsuspended REAL ID-compliant state driver's license, or otherwise maintain necessary authority and identification for business travel; some license restrictions may disqualify candidates.
- Be at least 18 years old.
- Have a high school diploma, GED, or international equivalent.
- Pass a pre-employment drug screen and background check.
- Be authorized to work in the United States without sponsorship.
Responsibilities
- Greet passengers and provide a seamless check-in and ticketing experience.
- Use reservation and ticketing software to rebook itineraries and issue boarding passes.
- Assist customers in a courteous, efficient, and friendly manner.
- Load, unload, and sort freight, mail, and baggage safely while supporting on-time departures and arrivals.
- Lift and place customer baggage onto the belt.
- Use company vehicles to transport bags to their destination.
Benefits
- Free travel for the employee and family and friends on flights across the American Airlines global network.
- Health, dental, prescription, and vision coverage.
- Participation in the 401(k) program starting on the first day of employment, with a company match after one year.
- Paid on-the-job training and development programs.
- Ability to trade shifts and available overtime.
- Discounts on hotels, cars, cruises, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
