Airport Agent - Ramp and Customer Service
About The Position
Envoy Air is hiring Airport Agents to provide both ramp and customer service at the CLD Airport. This entry-level role requires no prior experience and includes paid on-the-job training and development. Customer service duties include greeting passengers, providing check-in and ticketing support, using reservation and ticketing software to rebook itineraries, and issuing boarding passes. Ramp duties include loading, unloading, and sorting freight, mail, and baggage; placing customer bags on the belt; and transporting bags in company vehicles. The role supports safe operations and on-time departures and arrivals. Work takes place both indoors and outdoors, including in all weather conditions. Shifts may vary and include irregular or extended hours, weekends, and holidays. Both full-time and part-time positions are available. The listed pay rate is $17.17.
Requirements
- Be at least 18 years old.
- Have a high school diploma, GED, or international equivalent.
- Be able to carry, bend, lift, and turn with bags weighing up to 75 pounds.
- Possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license, or otherwise maintain the necessary authority and identification to travel for business needs; some license restrictions may make a candidate ineligible.
- Pass a pre-employment drug screen and background check.
- Be authorized to work in the United States without sponsorship.
Responsibilities
- Greet passengers and provide a courteous, efficient, and friendly check-in and ticketing experience.
- Use reservation and ticketing software to rebook itineraries and issue boarding passes.
- Lift customers’ bags onto the belt.
- Load, unload, and sort freight, mail, and baggage safely.
- Help achieve on-time departures and arrivals.
- Use company vehicles to transport bags to their destinations.
Benefits
- Free travel for employees and family and friends on flights across the American Airlines global network.
- Health, dental, prescription, and vision coverage.
- 401(k) program starting on the first day of employment, with a company match after one year of employment.
- Paid on-the-job training and development programs.
- Ability to trade shifts and access available overtime.
- Discounts on hotels, cars, cruises, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
