Ground Ramp Agent

AGI•Columbus, OH

About The Position

Alliance Ground International (AGI) is hiring a Ground Ramp Agent to provide safe, efficient ground support services and help ensure flights run on time. The role involves guiding aircraft to and from gates; handling baggage, cargo, mail, and passenger property; cleaning and stocking aircraft cabins; and operating ground-service vehicles and equipment. Agents also complete work-related records and data entry, follow safety and security procedures, and complete required training. The position requires working outdoors in varied weather and coordinating professionally with flight crews, gate agents, ground crews, and airport authorities. Flexible hours, including nights, weekends, and holidays, are required. AGI is an independently owned ground handling company serving more than 100 airlines at 61 airports in the United States and Canada. It has more than 12,000 team members and supports over 1.5 billion kilos and more than 400,000 departures. AGI offers benefits to eligible employees and is an equal opportunity employer committed to an inclusive environment.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Have a valid driver's license and a clean driving record.
For work in the United States, have authorization to work in the United States as defined by the Immigration Reform Act of 1986; for work in Canada, have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Complete ramp and SIDA training to obtain airport-authority security identification.
If required by the customer or role access, be able to secure a Customs Seal through the applicable governing agency.
Communicate information and instructions effectively and professionally, verbally and/or by radio, with flight crews, gate agents, and ground crews.
Have basic math skills; the role may require calculating aircraft weight and balance.
Have computer skills; the role may require using systems to track cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Have time-management skills to complete tasks efficiently in a fast-paced environment.
Be able to lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more regularly, and repetitively lift 40–50-pound items onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to work in cramped or high places.
Be able to stay alert to moving vehicles and aircraft and use radio equipment to communicate with crews and airport authorities.
Be able to work outdoors in all types of weather and around jet and machinery noise.
Be willing to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Guide inbound and outbound airplanes to and from gates.
Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely between aircraft bins and ground equipment.
Protect baggage, cargo, and airmail from weather, loss, theft, damage, or destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate heavy equipment, including pushback equipment, while maintaining visual contact with Wing Walkers.
Operate or drive ground equipment such as belt loaders, air start units, lift trucks, pushback tugs, baggage carts, lavatory carts, and deicers; manually push and pull carts and containers as needed.
Move luggage and cargo, tow planes between gates, and refill aircraft water tanks and lavatories.
Receive and record baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and baggage to and from aircraft, including wheelchairs, strollers, live animals, and other passenger property, and prepare related records.
Complete paperwork and forms for work assignments and enter data into the company information system as required.
Follow company procedures and protocols to operate safely and responsibly.
Complete training required by AGI, airport authorities, or customers.
Take reasonable care for personal and others’ health, wellbeing, safety, and security at work, and cooperate with managers and supervisors on legal requirements.
Avoid intentionally or recklessly interfering with or misusing company-provided health, safety, security, or welfare equipment and resources.
Inform a manager or supervisor of work situations, equipment, or activities presenting serious or immediate danger.
Report hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
Follow provided information, training, and applicable health, wellbeing, safety, and security rules and procedures, and understand AGI policies.
Attend AGI training courses as required.
Be punctual, prepared, and safety-conscious.