Ground Ramp Agent

Alliance Ground International • Columbus, OH

6d • Onsite

About The Position

Alliance Ground International (AGI) is hiring a Ground Ramp Agent to provide ground support services that help flights operate on time. The role works outdoors in a fast-paced, safety-focused aviation environment and supports aircraft, passengers, baggage, cargo, and mail. AGI is an independently owned ground handling company serving more than 100 airlines at 61 airports across the U.S. and Canada, with over 12,000 team members.

Ramp Agents guide aircraft to and from gates; handle, transport, load, unload, sort, and transfer baggage, cargo, and mail; clean and stock aircraft cabins; and operate vehicles and other ground-support equipment. The role also involves recording and tracking materials, completing related paperwork, following safety and security procedures, and completing required training. Agents must be prepared to work flexible hours, including nights, weekends, and holidays.

The work is physically demanding and takes place outdoors in all types of weather, around aircraft, vehicles, machinery, and noise. Agents must regularly move heavy items, work in confined or elevated spaces, and communicate with flight crews and airport personnel using radio equipment. AGI offers benefits that vary by employee eligibility and status, along with uniforms and on-the-job training.

Requirements

• Be at least 18 years old.
• Have a high school diploma, GED, or equivalent work experience.
• Have a valid driver’s license and a clean driving record.
• For U.S. work locations, be authorized to work in the United States as defined by the Immigration Reform Act of 1986; for Canadian work locations, be authorized to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Complete ramp and SIDA training to obtain airport-authority identification security.
• If required by the customer or role access, be able to secure a Customs Seal through the relevant governing agency.
• Communicate information and instructions effectively and professionally verbally and/or by radio with flight crew, gate agents, and other ground crew.
• Have basic math skills; the role may require calculating aircraft weight and balance.
• Have computer skills to use systems for tracking cargo and baggage.
• Have problem-solving skills to troubleshoot loading and unloading issues.
• Have time-management skills to complete tasks efficiently in a fast-paced environment.
• Be able to regularly lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more, and repetitively lift 40- to 50-pound items onto raised surfaces.
• Be able to carry heavy items up and down narrow jetway stairs.
• Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
• Be able to work in cramped or high places.
• Be able to stay alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
• Be able to work outdoors in all types of weather and around jet and machinery noise.

Nice To Haves

• One or more years of relevant experience.

Responsibilities

• Guide inbound and outbound airplanes to and from gates.
• Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely in and out of aircraft bins, belt loaders, and baggage carts.
• Protect customer baggage, air cargo, and airmail from weather, loss, theft, damage, and destruction.
• Clean aircraft passenger cabins between flights and stock aircraft with needed supplies.
• Operate pushback equipment while maintaining visual contact with Wing Walkers to ensure the equipment is clear of danger.
• Operate or drive ground-support equipment, including belt loaders, air start units, lift trucks, pushback tugs, baggage carts, lavatory carts, and deicers; manually push and pull carts and containers when needed.
• Move luggage and cargo, tow planes between gates, and refill aircraft water tanks and lavatories using equipment as required.
• Receive and record customer baggage, air freight, mail, and company materials.
• Pick up, deliver, and transport cargo and baggage to and from aircraft, including wheelchairs, strollers, live animals, and other passenger property, and prepare related records.
• Complete paperwork and forms related to work assignments and enter data into the company information system as required.
• Follow company procedures and protocols to operate safely and responsibly.
• Complete training required by the company, airport governing authority, or customer.
• Take reasonable care for personal and others’ health, wellbeing, safety, and security at work.
• Cooperate with managers and supervisors regarding legal requirements imposed on the company.
• Avoid intentionally or recklessly interfering with or misusing company-provided safety, security, and welfare resources.
• Notify a manager or supervisor about work situations, equipment, or activities that present serious or immediate danger.
• Report hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
• Perform work according to provided information, training, and applicable health, wellbeing, safety, and security procedures and policies.
• Attend AGI training courses as required.
• Be punctual and prepared, and work flexible hours that may include nights, weekends, and holidays.

Benefits

• Paid vacation for eligible employees.
• Medical, dental, and vision coverage for qualified full-time employees.
• Medical coverage for part-time employees.
• Free uniforms.
• Free on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED