Ground Ramp Agent

AGI • Orlando, FL

8d • Onsite

About The Position

Alliance Ground International (AGI) is hiring a Ground Ramp Agent to provide safe, efficient ground support services that help flights operate on time. AGI is an independently owned ground handling company serving more than 100 airlines at 61 airports across the U.S. and Canada, with over 12,000 team members. The company emphasizes high-quality service and a strong safety record.

The role involves guiding aircraft to and from gates; handling baggage, cargo, mail, and passenger property; cleaning and stocking aircraft cabins; and operating or moving ground-support equipment. Ramp Agents complete related records and data entry, follow safety and security procedures, and attend required training. Work takes place outdoors in varying weather and around aircraft, vehicles, machinery, and noise. The position requires physical stamina, effective communication, and flexibility to work nights, weekends, and holidays.

Requirements

• Be at least 18 years of age.
• Have a high school diploma, GED, or equivalent work experience.
• Possess a valid driver's license and a clean driving record.
• For U.S. work locations, be authorized to work in the United States as defined by the Immigration Reform Act of 1986; for Canadian work locations, be authorized to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Complete ramp and SIDA training to obtain airport authority identification security.
• If required by the customer or role access, be able to obtain a Customs Seal through the relevant governing agency.
• Communicate information and instructions effectively and professionally, verbally and/or by radio, with flight crews, gate agents, and other ground crew.
• Have basic math skills; the role may require calculating aircraft weight and balance.
• Have computer skills for systems used to track cargo and baggage.
• Have problem-solving skills to troubleshoot loading and unloading issues.
• Have time-management skills to complete tasks efficiently in a fast-paced environment.
• Be able to regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more, and lift items weighing 40 to 50 pounds onto raised surfaces.
• Be able to carry heavy items up and down narrow jetway stairs.
• Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
• Be able to work in cramped or high places.
• Be able to remain alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
• Be able to work outdoors in all types of weather and around jet and machinery noise.

Nice To Haves

• One or more years of relevant experience.

Responsibilities

• Guide inbound and outbound airplanes to and from the gate.
• Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely in and out of aircraft bins, belt loaders, or baggage carts.
• Protect customer baggage, air cargo, and airmail from weather, loss, theft, damage, or destruction.
• Clean passenger cabins between flights and stock aircraft with needed supplies.
• Operate heavy equipment, including pushback equipment, and maintain visual contact with Wing Walkers to ensure equipment is clear of danger.
• Operate or drive motorized equipment, including belt loaders, air start units, lift trucks, pushback tugs, baggage carts, lavatory carts, and deicers; manually push and pull carts and containers as needed.
• Operate equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.
• Receive and record customer baggage, air freight, mail, and company materials as required.
• Pick up, deliver, and transport cargo and baggage to and from aircraft, including wheelchairs, strollers, live animals, and other passenger property, and prepare related records.
• Complete paperwork and forms related to work assignments and enter required data into the company's information system.
• Follow company procedures and protocols to support safe and responsible operations.
• Complete training required by the company, airport governing authority, or customer.
• Report hazards, near misses, incidents, accidents, dangerous occurrences, and serious or immediate dangers to a manager or supervisor.
• Carry out work according to provided information and training and applicable health, safety, and security rules and procedures.
• Be punctual, prepared, and safety-conscious, and work flexible hours, including nights, weekends, and holidays.

Benefits

• Paid vacation.
• Medical, dental, and vision coverage for qualified full-time employees.
• Medical coverage for part-time employees.
• Free uniforms.
• Free on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED