Ground Ramp Agent

Alliance Ground International•Santa Ana, CA

3d•Onsite

About The Position

Alliance Ground International (AGI) is hiring a Ground Ramp Agent to provide ground support services that help flights run on time. The role works in a fast-paced aviation environment and includes aircraft guidance, baggage and cargo handling, aircraft cabin cleaning and restocking, and operation of ground-support equipment. The schedule is mostly part-time, with potential for full-time work. Preferred availability is Friday, Saturday, and Sunday; employees must be willing to work flexible hours, including nights, weekends, and holidays. Compensation is $18.00. AGI is an independently owned ground handling company serving more than 100 airlines at 61 airports across the U.S. and Canada, with over 12,000 team members. The company emphasizes high-quality service, safety, security, and responsible operations. Ramp Agents are expected to complete required training and comply with company, airport, and customer procedures. The position requires substantial physical activity, including regularly lifting, carrying, pushing, pulling, and moving items weighing 70 pounds or more, and repeatedly lifting 40–50 pounds onto raised surfaces. Work takes place outdoors in all types of weather and around aircraft and machinery noise, and may involve cramped or elevated spaces and narrow jetway stairs. AGI provides benefits that vary by eligibility and employment status. Full-time qualified employees receive paid vacation and medical, dental, and vision coverage; part-time employees receive medical coverage. All employees receive free uniforms and on-the-job training. Additional offerings include a company-matched 401(k), a company-paid employee assistance program, voluntary life insurance, and travel discounts.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Have a valid driver’s license and a clean driving record.
If working in the United States, be authorized to work in the United States as defined by the Immigration Reform Act of 1986; if working in Canada, be authorized to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Complete ramp and SIDA training to obtain airport authority identification security.
If required by the customer or role access, be able to secure a Customs Seal through the respective governing agency.
Communicate information and instructions effectively and professionally, verbally and/or using radio equipment, with flight crews, gate agents, and other ground crew.
Have basic math skills; the role may require aircraft weight-and-balance calculations.
Have computer skills; the role may require using systems to track cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Manage time effectively and complete tasks efficiently in a fast-paced environment.
Be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repeatedly lift 40–50 pounds onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to work in cramped or high places.
Be able to notice moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work outdoors in all types of weather and around jet and machinery noise.
Be willing to work flexible hours, including nights, weekends, and holidays.
Be punctual, prepared, safety-conscious, energetic, enthusiastic, and respectful of the team.

Nice To Haves

One or more years of relevant experience.
Availability on Friday, Saturday, and Sunday.

Responsibilities

Guide inbound and outbound airplanes to and from gates.
Safely transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail to and from aircraft bins, belt loaders, or baggage carts.
Protect baggage, air cargo, and airmail from weather, loss, theft, damage, and destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate heavy ground equipment, including pushback equipment, while maintaining visual contact with Wing Walkers to ensure safe operation.
Operate or drive motorized equipment such as belt loaders, air start units, lift trucks, pushback tugs, baggage carts, lavatory carts, and deicers; manually push or pull carts and containers as needed.
Use equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and baggage to and from aircraft, including items such as wheelchairs, strollers, and live animals, and prepare related records.
Complete work-related paperwork and forms and enter data into the company information system as required.
Follow company procedures and protocols to work safely and responsibly.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others’ health, wellbeing, safety, and security; cooperate with managers and supervisors regarding legal requirements; and avoid misusing safety or security provisions.
Inform a manager or supervisor of dangerous work situations, equipment, or activities, and report hazards, near misses, incidents, accidents, and dangerous occurrences.
Perform work according to provided information and training and applicable health, wellbeing, safety, and security rules; understand AGI policies and attend required training.