Ramp Agent

Worldwide Flight Services, Inc. • Mesa, AZ

19d • Onsite

About The Position

The TWU Cargo Ramp Agent loads and unloads cargo on and off aircraft and transports cargo between terminals, warehouses, and aircraft. The role supports aircraft arrivals and departures, performs ground service functions, and helps maintain a safe and secure airport work environment. The position is covered by a Transport Workers Union (TWU) collective bargaining agreement, which requires joining the union and paying union dues. The stated pay is $17 per hour.

Requirements

• High school diploma or GED equivalent.
• Ability to lift and handle heavy baggage and cargo weighing 50 pounds or more.
• Valid driver's license, maintained throughout employment in this role.
• Strong communication skills for coordinating with team members and flight crews.
• Flexibility to work varied shifts, including weekends, holidays, and nights.
• Basic mechanical aptitude for operating ground support equipment.
• Ability to pass background checks and comply with airport security regulations.
• Attention to detail and commitment to safety protocols.
• Fluent ability to read, write, and speak English.
• Ability to lift, push, and pull cargo up to 50 pounds regularly and occasionally up to 75 pounds.
• Frequent standing, walking, and movement throughout the airport terminal or warehouse.
• Ability to bend, kneel, stoop, and climb stairs as needed.
• Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow.
• Manual dexterity for handling documents, operating computers, and using two-way radios.
• Ability to remain on one's feet for extended periods, up to eight hours or more during shifts.
• Clear vision and hearing for monitoring flight information, responding to passengers, and ensuring safety compliance.
• Ability to work in confined spaces and noisy environments, including areas near aircraft engines and ground support equipment.

Nice To Haves

• Previous experience in aviation or ground handling operations.
• Familiarity with aircraft types and airport layout.
• Knowledge of airport safety regulations and protocols.
• Experience operating ground support equipment, such as tugs, belt loaders, and forklifts.
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent teamwork and interpersonal skills for communicating with colleagues.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Basic computer skills for completing paperwork and using scheduling systems.
• Strong customer service orientation and a positive attitude toward passenger interactions.

Responsibilities

• Marshall aircraft upon arrival and departure.
• Load and unload cargo on and off aircraft.
• Safely operate ground support equipment, including belt loaders and tugs, to transport cargo between terminals, warehouses, and aircraft.
• Perform ground service functions, including connecting or removing ground power and ground start units and providing water service.
• Perform aircraft pushback, wing walking, and related guide-person functions.
• Maintain a secure work environment, follow the WFS site security plan, and report security breaches, suspicious occurrences, or non-compliance to managers or through the WFS whistleblower program.
• Remain aware of the activities of WFS staff, security contractors, and visitors.

Benefits

• DailyPay access to earned pay in advance.
• On-the-spot recognition awards through the Awardco Platform, including gift cards.
• Multiple medical care options for full-time and part-time employees.
• Travel discounts, pet insurance, discount shopping, and other employee extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED