Ramp Agent

AGI•Burbank, CA

1d•Onsite

About The Position

Alliance Ground International (AGI) is hiring a Ramp Agent to provide ground support services that help flights run on time in a fast-paced, safety-focused aviation environment. AGI provides ground handling services to more than 100 airlines at 61 airports across the United States and Canada, with more than 12,000 team members. The company emphasizes high-quality service and maintaining a strong safety record. Ramp Agents guide aircraft to and from gates; handle baggage, cargo, mail, and other passenger property; clean and stock aircraft cabins; and operate equipment used to move baggage and cargo, tow aircraft, and service aircraft. The role includes recording items and completing work-related paperwork and data entry, following safety and security procedures, and completing required training. Agents must be prepared to work flexible hours, including nights, weekends, and holidays. The job requires substantial physical stamina and strength, including frequent handling of heavy items, working on jetway stairs, and walking, climbing, bending, kneeling, crawling, and stooping. Work takes place outdoors in all types of weather and around aircraft, vehicles, machinery, and noise. The posted pay range is $20.50–$21.00. AGI is an equal opportunity employer committed to diversity and inclusion.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver’s license with a clean driving record.
If working in the United States, have authorization to work in the United States as defined by the Immigration Reform Act of 1986; if working in Canada, have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
Complete ramp and SIDA training to obtain airport-authority identification security.
Be able to secure a Customs Seal through the relevant governing agency if required by customer or role access.
Communicate instructions and information effectively and professionally, verbally and/or using radio equipment, with flight crews, gate agents, and ground crews.
Have basic math skills; the role may involve aircraft weight-and-balance calculations.
Have computer skills to use systems for tracking cargo and baggage.
Use problem-solving skills to troubleshoot loading and unloading issues.
Manage time effectively in a fast-paced environment.
Regularly lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more; repetitively lift 40–50-pound items on raised surfaces; and carry heavy items up and down narrow jetway stairs.
Walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods; work in cramped or high places; remain alert to moving vehicles and aircraft; and use radio equipment to communicate.
Work outdoors in all types of weather and around jet and machinery noise.
Be willing to work flexible hours, including nights, weekends, and holidays.
Be punctual, prepared, and safety-conscious.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Guide inbound and outbound airplanes to and from the gate.
Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely between aircraft bins and ground equipment.
Protect baggage, air cargo, and airmail from weather, loss, theft, damage, or destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate pushback equipment and maintain visual contact with Wing Walkers to ensure equipment is clear of danger.
Operate or drive equipment such as belt loaders, air start units, lift trucks, pushback tugs, baggage carts, lavatory carts, and deicers; manually push and pull carts and containers as needed.
Use equipment to move luggage and cargo, tow aircraft between gates, and refill water tanks and lavatories.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and baggage to and from aircraft, including wheelchairs, strollers, live animals, and other passenger property, and prepare related records.
Complete work-assignment paperwork and forms and enter data into the company information system as required.
Follow company procedures and protocols to operate safely and responsibly.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others’ health, wellbeing, safety, and security; cooperate with managers and supervisors on legal requirements; and avoid misuse of safety and security provisions.
Inform a manager or supervisor about dangerous work situations, equipment, or activities, and report hazards, near misses, incidents, accidents, and dangerous occurrences.
Carry out work according to provided information and training and applicable health, wellbeing, safety, and security procedures; understand AGI policies and attend required training.