Program Specialist Jobs

About The Position

Requirements

• Ability to become a VA-certified Veterans Service Officer (VSO) within six (6) months of hire.
• Ability to successfully complete all mandatory state and federal training programs within designated timelines.
• A valid driver's license and a clean driving record (demonstrated by a recent DMV printout).
• Strong computer skills, including experience with Microsoft Windows, Word, Excel, web navigation, and email systems.
• Ability to work effectively under high-pressure conditions—utilizing active listening and de-escalation techniques—while maintaining emotional composure, personal well-being, and professional effectiveness.
• Working knowledge of VBA requirements and procedures for processing diverse veteran benefit claims.
• Ability to active-listen, communicate information clearly, and deliver engaging public presentations or training sessions.
• Ability to draft clear, concise correspondence and formal responses to government agencies.
• Ability to work collaboratively with community agencies and functionally supervise program volunteers.

Nice To Haves

• Preference will be given to veterans and disabled veterans who received an honorable discharge.
• Residence within Richfield in Sevier County is highly preferred due to the nature of the work and to facilitate outreach across the assigned region.
• College education preferred, but will consider High School diploma or equivalent with military service

Responsibilities

• Conduct Eligibility Assessments: Interview veterans and beneficiaries to evaluate their eligibility for various state and federal benefit programs under the Veterans Benefits Acts. Provide referrals when appropriate.
• Manage Claims Processes: Prepare, submit, and track complex compensation and pension claims, ensuring all documentation is accurate and complete.
• Set Clear Expectations: Educate claimants on their role in the application process, the scope of your support, and the legal framework governing VA decisions.
• Maintain Confidentiality: Handle sensitive personal information with care, strictly safeguarding Personally Identifiable Information (PII).
• Navigate Digital Platforms: Efficiently utilize VA.gov, Veterans.utah.gov, and related state and federal systems to process information.
• Educate on State Benefits: Guide clients through state-specific veteran benefits, including tax abatements, Veteran Resource Centers, in-state tuition, legal assistance, state park passes, Veteran cemetery, State Veterans' Homes, First Times Homebuyer Program, Military Retirement Tax, while being familiar with partner programs like those offered by the Department of Workforce Services (DWS), etc.
• Educate on Federal VA Benefits: Provide counseling on disability compensation, pensions, healthcare, Veteran Readiness and Employment (VR&E), burial benefits, housing assistance, etc.
• Explain Complex Eligibility Criteria: Effectively communicate and clarify the statutory eligibility requirements established by the VA for granting Service-Connected Disability (SCD), Burial Benefits, and Survivor Pension/Dependency and Indemnity Compensation (DIC).
• Community Representation: Attend meetings and serve on committees alongside VA staff and local community partners to promote DVMA programs.
• Inquiry Resolution: Respond to inquiries from the Veterans Benefits Administration (VBA), Veterans Health Administration (VHA), and congressional offices in a clear, timely, and professional manner.

Benefits

• Exceptional Health Coverage: We offer some of the most competitive medical premiums in the industry, including comprehensive family plans with very low out-of-pocket costs and HSA options.
• Retirement Choice: Flexibility between a 10% employer-paid 401(k) (no match required) or a Pension/401(k) Hybrid plan.
• Generous Paid Time Off: 12 paid holidays per year plus 8 hours of combined leave (4 annual and 4 sick) accrued each pay period.
• Dental & Vision: Multiple high-quality plan options to fit your needs.