Intervention Specialist Adult Protective Services Program (Chicago North)

Metropolitan Family Services • Chicago, IL

11d

About The Position

Metropolitan Family Services is hiring two Intervention Specialists for its Adult Protective Services team. The position primarily serves the Illinois Department on Aging Area 12 Chicago northside subareas 1–4 and may cover other service areas based on programmatic need. The role works with adults at risk, their families, and community partners to assess safety and service needs, coordinate referrals, and provide support. Driving for work is required using a personally owned vehicle.

Requirements

• Bachelor’s degree in psychology, social work, or a related human services field from an accredited college or university.
• At least 2 years of relevant experience, including experience in crisis intervention, verbal de-escalation, clinical work in a mental health setting, or working with clients experiencing mental illness across the lifespan.
• Demonstrated ability to work in a community-based, high-risk environment with diverse populations.
• Knowledge of crisis intervention and safety planning.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Verbal de-escalation skills.
• Strong interpersonal, written, and communication skills.
• Excellent administrative and organizational skills, including the ability to set priorities, manage time efficiently, and handle multiple demands.
• Ability to work effectively with individuals and groups from diverse ethnic and socioeconomic backgrounds.
• Must satisfactorily pass all screenings and criminal background checks.
• Must drive for work using a personally owned vehicle and possess a vehicle, driver’s license, and insurance.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Gather and process client information to determine eligibility, complete assessments, and make referrals.
• Use clinical judgment to assess potential harm or risk and recommend safety plans to a supervisor, ensuring the safety of clients and staff in the community.
• Assess client situations and work with collateral contacts to gather and analyze information for recommendations about level of care and service needs.
• When necessary, act in the client’s best interest by engaging courts, law enforcement, or other entities.
• Use clinical modalities to build effective working relationships with clients, families, and collateral contacts; develop and implement plans to reduce or eliminate risk; refer clients to services, advocate for their needs, and provide supportive counseling.
• Complete required reports, assessments, and paperwork.
• Provide after-hours coverage for cases requiring an immediate response.
• Reassess and monitor planned services to determine whether client needs are being met, circumstances have changed, and services remain appropriate.
• Use knowledge of available resources to help clients access them effectively.
• Work with community groups on unmet and special needs through outreach and education.
• Participate in and seek training and educational opportunities to maintain required training or certification.
• Manage time and job responsibilities independently, maximize client services, and meet program reporting and billing requirements.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage through Guardian
• Vision coverage through VSP
• Employer contributions to HSA accounts: $2,000 for individual coverage and $4,000 for family coverage, prorated to benefits start date
• Free Teladoc general medicine and behavioral health services for all team members
• Ascensus 401(k) plan with a 4% employer match, 100% vested on the first day of eligibility
• Additional benefits are available; the posting refers applicants to the full benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level