Intervention Specialist Adult Protective Services Program (Chicago North)

Metropolitan Family Services • Chicago, IL

9h • $50,000 - $55,000

About The Position

Metropolitan Family Services is hiring two Intervention Specialists for its Adult Protective Services team. The position primarily serves the Illinois Department on Aging Area 12 Chicago northside subareas 1–4, with possible coverage of other service areas based on programmatic need. The role supports adults through assessment, safety planning, referrals, advocacy, supportive counseling, and monitoring of services. It involves community-based work, including after-hours coverage for cases requiring an immediate response and driving for work in a personally owned vehicle.

Requirements

• Bachelor’s degree in psychology, social work, or a related human services field from an accredited college or university.
• At least 2 years of related experience, including areas such as crisis intervention, verbal de-escalation, clinical work in a mental health setting, or work with clients experiencing mental illness across the lifespan.
• Demonstrated ability to work in a community-based, high-risk environment with diverse populations.
• Knowledge of crisis intervention and safety planning.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Verbal de-escalation skills.
• Strong interpersonal, written, and communication skills.
• Excellent administrative and organizational skills, including the ability to set priorities, manage time efficiently, and handle multiple demands.
• Ability to work effectively with individuals and groups from diverse ethnic and socioeconomic backgrounds.
• Satisfactorily pass all screenings and criminal background checks.
• Driving for work is required; must have a personally owned vehicle, valid license, and insurance.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Gather and process personal client information to determine eligibility, complete assessments, and make referrals.
• Use clinical judgment to assess potential harm or risk and recommend safety plans to a supervisor, ensuring safety for clients and staff in the community.
• Assess client situations and engage collateral contacts to gather and analyze information for recommendations about level of care and service needs; when necessary, engage courts, law enforcement, or other entities in the client’s best interest.
• Use clinical modalities to build working relationships with clients, families, and collateral contacts; develop and implement plans to reduce or eliminate risk; refer clients to services, advocate for their needs, and provide supportive counseling.
• Complete required reports, assessments, and paperwork.
• Provide after-hours coverage for cases requiring an immediate response.
• Reassess and monitor planned services to determine whether client needs are being met, circumstances have changed, and services remain appropriate.
• Use knowledge of resources to help clients access and use them effectively.
• Work with community groups on unmet and special needs by providing outreach and education.
• Participate in and seek training and educational opportunities to maintain required training or certification.
• Manage time and job responsibilities independently to maximize client services and meet program reporting and billing requirements.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Guardian dental coverage.
• VSP vision coverage.
• Employer contributions of $2,000 to individual and $4,000 to family HSA accounts, prorated to the benefits start date.
• Free Teladoc general medicine and behavioral health services for team members.
• Ascensus 401(k) plan with a 4% employer match, 100% vested on the first day of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level