Program Specialist
About The Position
The Program Specialist coordinates day services for individuals with intellectual disabilities. The role leads development of each individual’s Individual Support Plan (ISP), ensures supports are delivered according to the plan, and completes required documentation. The specialist works with staff to develop and implement activities that help individuals achieve their desired outcomes, using creativity, initiative, record-management skills, problem-solving, and collaboration with all members of the Plan Team. The position oversees individuals’ health and safety, supports person-centered activities, coordinates licensing inspections and contractual reviews, and serves as a liaison to families, caregivers, support coordinators, and other team members. It maintains electronic health records and consumer data, coordinates meetings and required health documentation, and provides facility staff with technical assistance, training, and education on applicable standards.
Requirements
- Master’s degree and one year of experience working directly with persons with intellectual disabilities; or bachelor’s degree and two years of such experience; or associate’s degree and four years of such experience.
- Valid driver’s license.
- Eligibility for a State Police Criminal Record Check and Child Abuse History Clearance.
- FBI clearance is required for individuals who do not meet Pennsylvania residency requirements.
- Genuine passion for supporting individuals with disabilities and helping them achieve their goals.
- Ability to communicate clearly and effectively with team members and clients.
- Strong critical-thinking skills to address challenges and implement creative, person-centered solutions.
- Comfort working in a dynamic environment and adjusting to evolving program and client needs.
Responsibilities
- Oversee and ensure the health and safety of consumers to the maximum extent possible.
- Ensure individuals’ needs and desires are met according to their ISPs and that activities are safe and appropriate.
- Prepare and coordinate aspects of licensing inspections and contractual reviews, ensuring services meet required standards.
- Serve as the internal liaison and contact person for individuals’ families or caregivers, support coordinators, and other team members.
- Update and validate information in each individual’s electronic health record within CareLogic.
- Prepare meeting agendas, coordinate meetings, and maintain meeting minutes as required or when needed to discuss concerns.
- Collect and maintain consumer data for intake, annual skill and health assessments, and quarterly progress reviews.
- Work with families or caregivers to obtain required health documents within required time frames and verify that all necessary elements are included.
- Support the Operations/Program Supervisor by providing facility staff with technical assistance, training, and education on licensing and contractual standards.
- Work with staff to develop and implement activities that support individuals in achieving their desired outcomes.
- Lead development of the Individual Support Plan and ensure supports are provided according to the plan.
- Complete required documentation.
Benefits
- Highmark medical and mental health coverage.
- Delta Dental and Davis Vision coverage.
- Health Savings Account and Flexible Spending Accounts.
- Teladoc Virtual Health.
- 401(k) retirement plan with employer match.
- On-demand pay.
- Employee referral bonus program.
- Student loan forgiveness.
- College scholarship and tuition discounts.
- Employee discounts, including discounts for select events and services.
- Company-paid life insurance.
- Short- and long-term disability insurance.
- Employee Assistance Program.
- Discounted on-site weekday childcare at the Erie Campus.
- Generous paid time off.
- Seven paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
