Outreach and Network Development Specialist - Kidney Transplant Program

University of Utah Health•Salt Lake City, UT

13d

About The Position

The Outreach and Network Development Specialist supports strategic growth initiatives identified by the Office of Network Development, Hospital Service Lines, and School of Medicine department leadership. Reporting to the Office of Network Development and Telehealth, with dual accountability to School of Medicine Department Leadership, this position serves as a liaison between University of Utah Health and referring providers. The role aims to increase utilization of identified health services, streamline referrals, resolve service issues, and communicate new programs and services. It builds relationships with providers in an assigned territory and does not provide patient care. The position is intended for use by the Office of Network Development unless otherwise approved; approval from Compensation is required before posting. University of Utah Health describes itself as a patient-focused organization committed to patient care, research, and education, with values including compassion, collaboration, innovation, responsibility, integrity, quality, and trust. The University of Utah is a Level 1 Trauma Center, and its five hospitals and eleven clinics provide comprehensive services, medical advancement, and patient care.

Requirements

Bachelor’s degree in a related field, or equivalent.
Four years of related experience.
Strong interpersonal skills and ability to interact with, support, and influence referring physicians, management, and co-workers.
Demonstrated verbal and written communication skills.
Knowledge of clinical business operations processes and procedures.
Demonstrated public speaking and presentation skills; ability to represent the organization in social and public settings.
Strong organizational skills.
Ability to work independently and in a group setting, with high integrity, thoughtful judgment, urgency, and analytical and intuitive skills.
Flexibility regarding schedule, responsibilities, and priorities.
Demonstrated proficiency in business systems, technology, and social media.
Ability to analyze data to identify business growth opportunities.
Understanding of clinical referral patterns and ability to communicate clinical data points and outcomes to drive results.
Ability to conduct oneself in a manner that portrays the organization’s PROMISE standards.
Ability to meet the stated physical and working-condition requirements with or without accommodation.

Nice To Haves

Master’s degree in a related field.
Clinical knowledge or background.

Responsibilities

Build, maintain, and expand relationships with referring providers and their support staff to make the organization the preferred provider for referred patients.
Educate providers on the organization’s specialty services, particularly new products and services.
Maintain regular contact and exchange feedback between the organization and external providers.
Document encounters and market intelligence in CRM and share critical market intelligence with leadership.
Use data-driven methods to identify and target meaningful opportunities.
Gather feedback on patient and provider satisfaction and record the intelligence in CRM.
Help resolve service delivery complaints in conjunction with the Manager of Provider Communications.
Identify opportunities to improve referral and service delivery processes through interactions with providers and staff.
Educate and register referring providers on EPIC Link so communication about shared patients is accessible.
Coordinate opportunities for new providers within the organization to interact with internal referring providers and assist with outreach onboarding.
Demonstrate the value of efforts by meeting key performance indicators and quantifying initiative results with supporting data.
Maintain detailed records of interactions and outreach initiatives; produce reports and help analyze trends in referral patterns and opportunities.
Coordinate with market managers, service line leaders, and department leadership, communicating frequently and promptly and avoiding duplication of efforts.