Kidney Transplant - Outreach and Network Development Specialist

University of Utah Health•Salt Lake City, UT

12d

About The Position

The Kidney Transplant Outreach and Network Development Specialist drives strategic growth initiatives identified by the Office of Network Development, Hospital Service Lines, and School of Medicine department leadership. Reporting to the Office of Network Development and Telehealth, with dual accountability to School of Medicine department leadership, the specialist serves as a liaison between University of Utah Health and referring providers. The role focuses on increasing use of identified health services, streamlining referrals, resolving service issues, and communicating new programs and services. It does not involve providing patient care. The specialist builds relationships with referring providers and their staff, educates them about specialty services, gathers and documents feedback and market intelligence, and supports improvements to referral and service-delivery processes. The role uses CRM and other business systems to document outreach, analyze referral trends, report results, and demonstrate progress against key performance indicators. The position coordinates with market managers, service lines, and department leadership to align outreach efforts and avoid duplication.

Requirements

Bachelor's degree in a related field or equivalent.
Four years of related experience.
Strong interpersonal skills and ability to interact with, support, and influence referring physicians, management, and coworkers.
Demonstrated verbal and written communication skills.
Knowledge of clinical business operations processes and procedures.
Demonstrated public-speaking and presentation skills.
Ability to represent the organization in social and public settings.
Strong organizational skills.
Ability to work independently and in a group setting, with high integrity, sound judgment, urgency, and analytical and intuitive skills.
Flexibility regarding schedule, responsibilities, and priorities.
Proficiency in business systems, technology, and social media.
Ability to analyze data and identify business-growth opportunities.
Understanding of clinical referral patterns and ability to communicate clinical data points and outcomes to drive results.
Ability to conduct oneself in a manner that portrays the organization's PROMISE standards.

Nice To Haves

Master's degree in a related field.
Clinical knowledge or background.

Responsibilities

Build, maintain, and expand relationships with referring providers and their support staff so University of Utah Health is a preferred provider for referred patients.
Educate providers about specialty services, particularly new products and services.
Maintain regular contact and exchange feedback with external providers.
Document encounters and market intelligence in CRM and share critical market information with leadership.
Use data-driven methods to identify and target meaningful opportunities.
Gather patient and provider satisfaction feedback and record relevant intelligence in CRM.
Assist with resolving service-delivery complaints in conjunction with the Manager of Provider Communications.
Identify opportunities to improve referral and service-delivery processes through interactions with providers and staff.
Educate and register referring providers on EPIC Link so communication about shared patients is accessible.
Coordinate opportunities for new providers within the organization to interact with internal referring providers and assist with outreach onboarding.
Meet key performance indicators and quantify initiative results with supporting data.
Maintain detailed records of interactions and outreach initiatives.
Produce reports and assist in analyzing data for referral trends and opportunities.
Coordinate with market managers, service-line leaders, and department leadership, communicating frequently and avoiding duplication of efforts.