Outreach and Network Development Specialist

University of Utah Health•Salt Lake City, UT

20h•Onsite

About The Position

The Outreach and Network Development Specialist supports strategic growth initiatives identified by the Office of Network Development, Hospital Service Lines, and School of Medicine department leadership. Reporting to the Office of Network Development and Telehealth, with dual accountability to School of Medicine Department Leadership, this role serves as a liaison between University of Utah Health and referring providers. The specialist works to increase utilization of identified health services, streamline referrals, resolve service issues, and communicate new programs and services while building relationships with providers in an assigned territory. This position does not provide patient care. The role is part of University of Utah Health, a patient-focused organization dedicated to improving health and well-being through patient care, research, and education. The University of Utah is a Level 1 Trauma Center, and its hospitals and clinics provide comprehensive services and medical advancement.

Requirements

Bachelor's degree in a related field or equivalent experience.
Four years of related experience.
Strong interpersonal skills and ability to interact with, support, and influence referring physicians, management, and coworkers.
Demonstrated verbal and written communication skills.
Knowledge of clinical business operations processes and procedures.
Demonstrated public-speaking and presentation skills.
Ability to represent the organization in social and public settings.
Strong organizational skills.
Ability to work independently and in a group setting.
High integrity, sound judgment, a sense of urgency, and analytical and intuitive skills.
Flexibility regarding schedule, responsibilities, and priorities.
Demonstrated proficiency in business systems, technology, and social media.
Ability to analyze data to identify business-growth opportunities.
Understanding of clinical referral patterns and ability to communicate clinical data points and outcomes to drive results.
Ability to conduct oneself in a manner that portrays the organization's PROMISE standards.

Nice To Haves

Master's degree in a related field.
Clinical knowledge or background.

Responsibilities

Build, maintain, and expand relationships with referring providers and their support staff to make the organization a preferred provider for referred patients.
Educate providers about the organization's specialty services, particularly new products and services.
Ensure regular contact and feedback exchange between the organization and external providers.
Document encounters and market intelligence in the CRM and share critical market information with leadership.
Use data-driven methods to identify and target meaningful opportunities.
Gather patient and provider satisfaction feedback and record relevant intelligence in the CRM.
Assist in resolving service-delivery complaints in conjunction with the Manager of Provider Communications.
Identify opportunities to improve referral and service-delivery processes through interactions with providers and staff.
Educate and register referring providers on EPIC Link to support communication about shared patients.
Coordinate opportunities for new providers in the organization to interact with internal referring providers and assist with outreach onboarding.
Meet key performance indicators and quantify the success of initiatives using supporting data.
Maintain detailed records of interactions and outreach initiatives.
Produce reports and assist in analyzing data for trends in referral patterns and opportunities.
Coordinate efforts with market managers, service-line leadership, and department leadership; communicate frequently and avoid duplication of effort.