Manager of Groups & Events Program Enablement (Tech Focus)
IHG • GA, GA6d • $95,000 - $110,000 • Hybrid
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Manager of Groups & Events Program Enablement (Tech Focus)
IHG•GA, GA
•$95,000 - $110,000•Hybrid
About The Position
The Manager, Groups & Events Program Enablement (Tech Focus) supports Groups & Events Enablement through ensuring requirements at the enterprise level are captured, managed, and delivered. This role ensures the Groups & Events ecosystem that IHG delivers meets operational needs at the property, regional, and corporate level.
Requirements
- Bachelor’s degree in Business, Strategy, Finance, or related field (or equivalent experience).
- 3-5+ years of experience in technology enablement, digital programs, product operations, or requirements‑driven delivery roles.
- Demonstrated experience defining and owning business requirements for complex, cross‑functional technology initiatives.
- Experience with Delphi or other hotel sales products; or related Salesforce products.
- Experience supporting or leading platform upgrades, integrations, or digital journey enhancements.
- Experience preparing initiatives for launch readiness and adoption, particularly where hotel or operational teams are impacted.
- Comfort operating in environments with ambiguity, evolving priorities, and competing demands.
- Experience in Product Management or Business Analyst roles.
Responsibilities
- Lead the capturing and maintenance of business requirements for prioritized Groups & Events technology initiatives.
- Orchestrate delivery of roadmap initiatives across internal technology teams and external partners.
- Partner with data and analytics teams to ensure Groups & Events data architecture supports business needs.
- Provide project management and governance support to ensure Groups & Events priorities are actioned in accordance with agreed upon timelines.
- Produce actionable business requirements documentation through careful analysis of release notes, technical diagrams, and similar documents.
- Identify risks, dependencies, and trade‑offs and elevate decisions through governance forums.
- Partner with Regions, Operations, and Owners Associations to ensure technology requirements are in line with Groups and Events strategy and communicated to product teams.
- Partner with Product & Technology Change Management, Groups & Events Enablement, and L&D team members on tech-related hotel onboarding or implementation needs.
- Track delivery status of key initiatives to capture enhancement requests and improvements to business processes.
Benefits
- paid time off
- medical/dental/vision insurance
- 401K
- bonus pay
- impressive room discounts across our many properties
- recharge days
- volunteering days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Job Search Resources
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