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Program Manager

Texas A&MCollege Station, TX
Onsite

About The Position

The Program Manager in Student Assistance Services is instrumental in fostering student success through non-clinical case management services. In addition to helping students navigate challenges by advising them about University resources and processes, you will supervise several full-time case managers, oversee basic needs support programs, and serve as secondary leadership for the unit. The successful candidate will demonstrate excellent professional judgement, collaboration, and problem solving skills.

Requirements

  • Bachelor's degree or equivalent combination of education and experience.
  • Five years of related experience.
  • Ability to work with others.
  • Understanding and knowledge of college student development.
  • Ability to plan and implement programs.
  • Ability to effectively communicate both orally and in writing
  • Ability to positively and professionally interact with students and staff
  • Excellent communication and presentation skills
  • Strong interpersonal and organizational skills
  • Working knowledge of office software and computer programs
  • Knowledge of principles and methods for student development and engagement
  • Skilled in utilizing various learning and active listening strategies
  • Ability to orally comprehend and express information and use inductive and deductive reasoning
  • Ability to multitask and work cooperatively with others

Nice To Haves

  • Master's Degree.
  • 5 years experience working in a higher education setting.
  • Experience with case management in a higher education setting.

Responsibilities

  • Meets, refers, and follows-up with students regarding general questions, concerns, and/or needs. Examples include, but are not limited to concerning behavior, relationship issues, student rules/grievances, absences, and transition issues.
  • Consults with faculty, staff, students, and parents on topics including, but not limited to concerning behavior, university/community resources, student rules and absences.
  • Provides vision and oversight for Student Assistance Services in order to provide support and resources to the students and families accessing the services of the unit.
  • Provides managerial and leadership for case management, and other unit initiatives.
  • Coordinates and evaluates new and existing programs including Former Foster initiatives and the Pocket Pantry program.
  • Manages program databases and files.
  • Liaises with marketing team for all SAS marketing efforts.
  • Supports Assistant Director with creating, managing, and analyzing SAS assessments.
  • Supervises assigned staff, including Student Development Specialist (Case Managers).
  • Provides managerial and budgetary support to SAS staff so they can plan, develop, implement, and manage programs and activities to support students.
  • Maintain positive working relationships with office and department stakeholders.
  • Serves as a representative on Department, Division, and University committees and task forces, at events, and to department stakeholders as assigned.
  • Performs other duties as assigned.

Benefits

  • Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
  • 12-15 days of annual paid holidays
  • Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
  • Automatic enrollment in the Teacher Retirement System of Texas
  • Free exercise programs and release time
  • All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
  • Educational release time and tuition assistance for completing a degree while a Texas A&M employee

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