Senior Manager, People Operations Program Management

Rubrik•Palo Alto, CA

About The Position

Rubrik is seeking a Senior Manager, People Operations Program Management to lead its global HR transformation roadmap and program portfolio within the People Experience & Operations (PXO) team. The position connects teams across HR Business Partners, Centers of Excellence, PXO, and People Technology, and orchestrates major operational initiatives such as HR service delivery modernization, case routing, AI-assisted workflow rollouts, and cross-functional change management. Functional leads own day-to-day operations; this role owns the program roadmap, intake, sequencing, change strategy, and delivery outcomes. The role reports to the Senior Director of People Operations. The position leads portfolio governance and HR service delivery programs, partners with technology and knowledge management teams to streamline employee support, and program-manages AI and automation use cases with relevant business and control functions. It also develops change strategies, enablement programs, and adoption metrics for new HR tools and operating-model changes. The role is intended for an experienced program leader with a record of delivering cross-functional HR initiatives in global technology environments. The U.S. base salary range is $180,600–$271,000. The role is also eligible for bonus potential, equity, and benefits. Salary within the range depends on work location and factors including job-related skills, experience, and relevant education or training.

Requirements

8–10+ years leading cross-functional HR programs, HR service delivery, or large-scale HR operations initiatives in global technology environments.
Proven track record managing multi-stream roadmaps, project intake, sequencing, and cross-functional trade-offs.
Familiarity with enterprise HR ecosystems such as Workday, Jira Service Management, and Confluence, or similar tools.
Exceptional stakeholder management skills and demonstrated ability to drive alignment across HR, Legal, IT, and business leadership.
Pragmatic understanding of operational workflows, continuous improvement, and how AI and automation tools can enhance HR service delivery.
Strong capability in influence without authority, systems thinking across People functions, pragmatic delivery, and resilience in driving change.

Responsibilities

Own the PXO transformation roadmap, including program intake, cross-functional dependency evaluation, and balancing team capacity across global priorities.
Operationalize support tiers and service-level routing among HR Business Partners, People Operations, and self-service portals.
Drive People Support Reimagined programs and global HR service delivery initiatives to completion across ticketing systems, email-to-case, and multi-tier support models.
Partner with HR technology and knowledge management leads to streamline employee support channels into a single, intuitive entry point.
Program-manage AI and automation use cases across People Operations in partnership with AI4HR, HR Tech, IT, Legal, and Privacy teams.
Embed human-in-the-loop guardrails into AI rollouts so AI safely enhances retrieval, drafting, and workflow automation.
Lead change management strategy, enablement programs, and adoption metrics for new HR tools and operating-model changes.
Align stakeholders across HR Business Partners, Centers of Excellence, and IT through governance, communication rhythms, and executive updates.