Senior Manager, People Operations Program Management

Rubrik Job Board•Palo Alto, CA

1d•$180,600 - $271,000

About The Position

Rubrik is seeking a Senior Manager, People Operations Program Management to lead its global HR transformation roadmap and program portfolio. The role connects teams across the broader People function, including HR Business Partners, Centers of Excellence, People Experience & Operations, and People Technology. The position owns the overall program roadmap, project intake, sequencing, change strategy, and delivery outcomes, while functional leads retain responsibility for day-to-day operations. The role focuses on modernizing HR service delivery and case routing, leading AI-assisted workflow rollouts, and coordinating cross-functional change management. It includes managing program governance and capacity across global priorities, delivering service-delivery programs and system rollouts, coordinating automation use cases with partner teams, and driving stakeholder alignment and adoption of new tools and operating-model changes. The position reports to the Senior Director of People Operations.

Requirements

8–10+ years leading cross-functional HR programs, HR service delivery, or large-scale HR operations initiatives in global technology environments.
Proven track record managing multi-stream roadmaps, project intake, sequencing, and cross-functional trade-offs.
Familiarity with enterprise HR ecosystems such as Workday, Jira Service Management, and Confluence, or similar tools.
Exceptional stakeholder management skills and demonstrated ability to drive alignment across HR, Legal, IT, and business leadership.
Pragmatic understanding of operational workflows, continuous improvement, and how AI or automation tools can enhance HR service delivery.
Strong capability in influence without authority, systems thinking across People functions, pragmatic delivery, and resilience in driving change.

Responsibilities

Own the People Experience & Operations transformation roadmap, including program intake, evaluation of cross-functional dependencies, and balancing team capacity across global priorities.
Operationalize support tiers and service-level routing among HR Business Partners, People Operations, and self-service portals.
Drive People Support Reimagined programs and global HR service delivery initiatives to completion across ticketing systems, email-to-case, and multi-tier support models.
Partner with HR technology and knowledge management leads to streamline employee support channels into a single, intuitive entry point.
Program manage AI and automation use cases across People Operations in partnership with AI4HR, HR Tech, IT, Legal, and Privacy teams.
Embed human-in-the-loop guardrails into AI rollouts to support safe use in retrieval, drafting, and workflow automation.
Lead change management strategy, enablement programs, and adoption metrics for new HR tools and operating-model shifts.
Align stakeholders across HR Business Partners, Centers of Excellence, and IT through governance, communication rhythms, and executive updates.