Program Director Jobs

About The Position

Requirements

• 15+ years of progressive experience within professional services, SaaS, or enterprise technology organizations.
• Proven success leading large-scale, complex transformation projects and enterprise delivery programs.
• Deep expertise delivering ServiceNow implementations and transformation initiatives within enterprise environments.
• Strong understanding of the Financial Services / Financial Markets industry, including operational, regulatory, and financial considerations.
• Experience managing program financials, budgets, forecasting, and executive reporting.
• Exceptional communication, presentation, and stakeholder management skills with the ability to influence senior leadership effectively.
• Strong executive presence with excellent conflict resolution and negotiation skills.
• Highly detail-oriented with strong organizational, analytical, and problem-solving capabilities.
• Demonstrated ability to work cross-functionally and manage multiple priorities simultaneously.
• Experience leveraging AI-powered tools, automation, and data-driven decision-making in delivery or operational processes.
• Advanced proficiency in Microsoft Office Suite, including PowerPoint and Excel.
• Ability to operate independently within fast-paced, high-growth, and highly matrixed environments.
• Creative, high-energy, entrepreneurial mindset with the ability to drive initiatives independently.
• Demonstrated success driving complex issues through analysis and resolution.
• Excellent written and verbal communication skills.

Nice To Haves

• ServiceNow certification(s) aligned to workflow or platform solutions preferred.
• ITIL, PMP, and/or ServiceNow System Administrator certification preferred.

Responsibilities

• Lead large-scale enterprise transformation projects from initiation through successful delivery.
• Manage engagement governance, timelines, scope, risks, issues, change management, resourcing, reporting, and program financials.
• Execute projects using ServiceNow leading practices and the Now Create methodology in collaboration with customer teams and delivery partners.
• Serve as the primary point of contact for executive stakeholders, facilitating communication, decision-making, and customer buy-in on proposed solutions.
• Lead cross-functional delivery teams throughout the engagement, often across multiple workstreams and partner organizations.
• Collaborate with Sales, Customer Outcomes, partners, and customers to understand business challenges, stakeholder priorities, and business value being delivered.
• Align project deliverables to customer business objectives and long-term transformation goals.
• Identify gaps between actuals and plan of record, propose solutions, and drive issue resolution.
• Track project progress, manage deviations, and implement corrective actions to ensure successful outcomes.
• Provide executive-level presentations, reporting, and strategic updates to customers and senior leadership.
• Demonstrate executive presence and the ability to lead difficult conversations, resolve conflict, and challenge direction when appropriate.
• Mentor, coach, and lead Customer Outcomes and Partner teams to deliver successful customer outcomes.
• Support business development efforts for large, multi-million-dollar strategic engagements.
• Manage complex strategic accounts and multiple projects simultaneously in fast-paced enterprise environments.
• Act as a thought leader by applying expertise in ServiceNow, enterprise transformation delivery, and customer success best practices.

Benefits

• health plans
• flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs