Program Director

Liberty Resources•Cortland, NY

About The Position

Liberty Resources is seeking a Program Director for its Center for Brain Injury and Rehabilitation. The Program Director administers, oversees, and evaluates the licensed home care service agency (LHCSA), traumatic brain injury program services, residential and home community support services, and related daily operations. The role provides leadership across program operations, admissions and referrals, staffing, regulatory compliance, quality improvement, billing coordination, and program development to support high-quality, effective, and efficient service delivery. The Program Director supervises and supports staff, coordinates participant admissions and transitions, ensures records and operations meet applicable requirements, and maintains relationships with service providers, hospitals, managed care organizations, community organizations, families, and referral sources. The role also conducts quality and operational reviews, prepares required reports, supports budgeting and resource planning, helps maintain the physical plant, and may handle emergencies requiring flexibility in time or assignment. The position requires a qualifying professional credential or a bachelor’s degree in a related field plus at least three years of relevant TBI/disability-services experience, along with experience managing interdisciplinary rehabilitation services for head-injured and neurologically impaired populations. A valid driver’s license and access to reliable transportation are required. Pay is $65,000–$75,000 annually, with a $3,000 sign-on bonus.

Requirements

Qualifying credential as a Registered Nurse, Registered Occupational Therapist, Registered Physical Therapist, Licensed Speech-Language Pathologist, Certified Special Education Teacher, Certified Rehabilitation Counselor, Master of Social Work, or Master’s or Doctorate of Psychology; alternatively, a bachelor’s degree in a related human services, rehabilitation, healthcare, social work, psychology, counseling, or nursing field and at least three years of relevant TBI/disability-services experience.
Relevant experience must include case management, service coordination, or brokering community-based services; functional assessment of ADLs/IADLs and development of treatment or service plans; teaching or supporting individuals with disabilities to improve independence and community-living skills; and habilitation, day program, vocational, residential, or community-based rehabilitative services.
Experience in interdisciplinary rehabilitative management of head-injured and neurologically impaired populations.
Valid driver’s license and access to reliable transportation.
Strong organizational, clinical, operational, and interpersonal skills.
Ability to read and interpret regulations, communicate verbally and in writing, and manage multiple program priorities simultaneously.
Working knowledge of individuals with physical and cognitive disabilities, community-based service delivery, rehabilitation services, and program operations.
Initiative, sound judgment, industry, and comprehensive understanding of staff procedures, quality improvement, regulatory requirements, and interdepartmental relationships.
Excellent verbal and written communication skills.
Physical agility for activities including walking, running, bending, stooping, climbing stairs, kneeling, crouching, reaching, sitting, and twisting; may require lifting more than 50 pounds as needed.

Nice To Haves

Experience with HCBS/TBI Waiver.
Experience with LHCSA.
Experience with Medicaid billing.
Experience with quality assurance.
Experience with regulatory compliance.
Experience with program operations.
Experience with staff supervision.

Responsibilities

Provide direct supervision, coaching, support, and performance oversight to assigned supervisory, clinical, operational, and support staff; ensure documented supervision and annual performance evaluations are completed.
Assist with recruitment, selection, onboarding, orientation, assignment, development, and retention of program staff.
Track staff compliance with required training, certifications, in-services, and competencies, and follow up as needed.
Participate in and advise leadership regarding promotion, assignment, review, and discharge of program participants and staff as necessary.
Provide input into the development and revision of division and program policies, procedures, and workflows.
Monitor public policy developments, regulatory changes, and trends affecting program areas, and ensure operational practices remain aligned with requirements.
Assist in developing, implementing, and evaluating program expansion, service enhancements, and new initiatives.
Review referral information to determine admission appropriateness and facilitate interviews, tours, and orientation with potential participants and families where applicable.
Facilitate admissions, transfers, and discharges, including oversight of intake coordination and record setup.
Ensure clinical, medical, case management, and program records are established, maintained, and monitored in compliance with agency, waiver, payer, and regulatory requirements.
Develop and maintain relationships with service providers, hospitals, managed care organizations, community organizations, families, and referral sources.
Conduct quality improvement reviews, quality assurance inspections, chart audits, and operational reviews; obtain staff and participant input and prepare reports for required parties.
Produce statistical, financial, utilization, and narrative reports required by the Associate Vice President and relevant regulatory, funding, payer, and agency bodies.
Ensure the physical plant is maintained according to health and safety codes, regulatory requirements, and agency CQI standards; liaise with maintenance, cleaning services, and outside vendors as needed.
Oversee and coordinate LHCSA, residential, and other assigned staffing schedules, including coverage planning and resolving staffing gaps when necessary in the absence of the Scheduling Coordinator.
Participate in agency-wide incident review and quality improvement processes and ensure follow-up actions are completed.
Provide input into program budgets, operational planning, and resource allocation.
Handle emergency situations that may require flexibility in time and area of assignment.