Program Coordinator Jobs

About The Position

Requirements

• Associate or Bachelor's degree in electrical engineering, Biomedical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
• A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
• Experience managing financial and administrative requirements of the position.
• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Ability to analyze metrics and reports (SEDs).
• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
• Willing to travel outside of the assigned region.
• Must have and maintain a valid driver's license.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Responsibilities

• Ensure customer contractual service obligations are achieved.
• Prioritize service activities, assist with assigning personnel, and follow up on commitments.
• Oversee maintenance, repair, and preventive maintenance programs.
• Ensure compliance with DNV standards and accreditation requirements.
• Lead projects such as expansions, renovations, and new facility openings.
• Meet Health and Human Services (HHS), Environmental Health & Safety (EHS), and other applicable regulatory requirements.
• Manage vendor service delivery processes and service execution in accordance with established policies and procedures.
• Promote service quality through regular customer and team engagement.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Maintain technical knowledge of current standards for the safe and effective use of medical equipment through instruction and training.
• May assist Area Service Leaders with coaching, developing and training of staff.
• May assist with appraisals, status changes, promotions, disciplinary actions, and employee-related questions.
• Effectively communicate and partner with teammates, colleagues and customers.
• Share on-call and service call escalation responsibilities.
• Function as Site Leader and be responsible for customer relationships at assigned sites.

Benefits

• professional development
• challenging careers
• competitive compensation