Program Support Coordinator

Goldbelt, Inc.•Frederick, MD

About The Position

Goldbelt Apex, part of the Healthcare Technology Transformation Group, is pursuing the Defense Health Agency Biomedical Research Application Evaluation and Support contract supporting the Congressionally Directed Medical Research Programs. This position is contingent upon the successful award of a contract currently under bid. The Program Support Coordinator oversees daily operational activities for the Electronic Biomedical Research Application Portal (eBRAP), including funding opportunity setup, research application processing, administrative compliance, help desk coordination, and reporting. The role is a primary operational point of contact for Government leads and technical personnel and supports timely, accurate, and efficient program operations. The position will be performed at a contractor-designated worksite. Remote or hybrid work may be considered if authorized by the Government and permitted under applicable contract requirements. Attendance at Government meetings and access to Government information systems may be required.

Requirements

Bachelor's degree from an accredited institution.
Five to ten years of relevant experience in program coordination, grants administration, research operations, application processing, or related Federal program support.
Experience managing or coordinating administrative and operational activities.
Experience supporting compliance reviews, documentation management, or quality assurance processes.
Demonstrated ability to communicate and coordinate with Government personnel, technical teams, and other stakeholders.
Must be a U.S. citizen.
Must be able to complete the required Federal background investigation and obtain a Common Access Card (CAC), if applicable.
Knowledge of program operations, research administration, grants management, and application processing.
Understanding of administrative compliance reviews and research funding processes.
Familiarity with electronic application management systems and data processing workflows.
Ability to coordinate operational activities across multiple programs and stakeholders.
Knowledge of helpdesk operations, customer service standards, and quality assurance processes.
Strong analytical skills and ability to interpret operational reports and performance metrics.
Experience developing procedures, coordinating deliverables, and improving administrative workflows.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications, spreadsheets, databases, and reporting tools.
Strong organizational skills and ability to manage competing deadlines.

Nice To Haves

Previous experience supporting CDMRP or Department of Defense biomedical research programs.
Direct experience working with eBRAP or similar Federal grants management systems.
Familiarity with Grants.gov and the Electronic Grants System (EGS).
Experience coordinating application compliance reviews and research funding opportunity announcements.
Experience overseeing helpdesk operations, service metrics, and quality assurance.
Knowledge of Federal research administration and scientific peer review processes.
Previous experience supporting Government contract deliverables and reporting requirements.

Responsibilities

Oversee daily eBRAP program operations, including application processing and administrative support.
Coordinate setup, configuration, testing, and publication of funding opportunity announcements.
Oversee receipt, tracking, and processing of pre-applications and full research applications.
Coordinate administrative compliance reviews and ensure application requirements are properly evaluated.
Monitor application notifications, documentation, data processing, and reporting activities.
Serve as a primary operational point of contact for Government leads and technical staff.
Coordinate with the Helpdesk Manager to ensure accurate, timely, and consistent responses to user inquiries.
Monitor helpdesk performance, quality assurance activities, and issue resolution.
Analyze operational data, workload trends, and performance metrics to identify opportunities for improvement.
Develop and maintain standard operating procedures, schedules, tracking tools, and program documentation.
Coordinate with Government representatives and internal teams to meet program milestones and deliverable requirements.
Support operational continuity during high-volume application submission periods.