Program Coordinator I

Commonwealth of Massachusetts•Worcester, MA

3d•Onsite

About The Position

The Program Coordinator I (PC I) supports the Department of Developmental Services’ Central Residential Services (CRS) program by helping ensure regulatory compliance through data collection and analysis, trend reporting, and implementation of best practices. The PC I assists CRS leadership in gathering information to measure progress against the agency’s Strategic Plan. Working with appropriate regional and CRS staff, the PC I provides oversight of CRS policies, procedures, and inventory control systems. The role supports the development, implementation, and delivery of training; maintains a fleet database and tracks vehicle maintenance requirements; and provides technical support for CRS equipment and electronic systems, serving as a liaison to IT when needed. The PC I also provides administrative support and completes related duties and projects as assigned. The position is located in Worcester, Massachusetts, and is full-time at 37.5 hours per week. The schedule is 8:30 a.m. to 4:30 p.m., with Sundays and Saturdays off. Flexibility may be required to meet program needs. A current and valid Massachusetts Class D Motor Vehicle Operator’s License is required. Applicants must meet the stated minimum entrance requirements through qualifying professional experience in business or public administration, or a combination of experience and eligible education. Candidates recommended for hire are subject to education, license, and certification verification and pre-employment screening, including abuse registry, criminal background, and fingerprint-based national background checks.

Requirements

Ability to work in a team setting.
Ability to follow written and oral instructions.
Ability to communicate clearly and professionally.
Knowledge of computer hardware and software use.
Current and valid Massachusetts Class D Motor Vehicle Operator’s License.
At least two years of full-time, or equivalent part-time, professional, administrative, or managerial experience in business administration, business management, or public administration, with major duties involving program management, program administration, program coordination, program planning, or program analysis; or an equivalent combination of experience and eligible education.
A bachelor’s or higher degree in business administration, business management, or public administration may substitute for the required experience.
A bachelor’s or higher degree in a major other than business administration, business management, or public administration may substitute for a maximum of one year of required experience.

Responsibilities

Support CRS regulatory compliance by collecting and analyzing data, reporting trends, and implementing best practices.
Assist CRS leadership in collecting information to measure agency progress with the Strategic Plan.
Provide oversight of CRS policies, procedures, and inventory control systems in conjunction with appropriate regional and CRS staff.
Assist with the development, implementation, and delivery of training as identified.
Support vehicle management initiatives by maintaining a fleet database, identifying changing needs, and tracking maintenance requirements.
Provide technical support for CRS equipment and electronic systems and act as a liaison to IT as needed.
Provide administrative support and complete other related duties and projects as assigned.