Program Analyst Jobs

About The Position

Requirements

• U.S. citizenship.
• Males born after December 31, 1959, must be registered with Selective Service.
• For applicants not currently employed by CBP, physically reside in the United States or its protectorates for at least three of the last five years, subject to possible waiver exceptions.
• Complete all pre-employment processes in English; a background investigation may be required.
• Meet the qualification requirements and applicable time-in-grade requirements by November 10, 2026.
• GS-11: One year of specialized experience equivalent to the next lower grade, including experience in field office policy, workforce management programs, personnel changes or developments, hiring-center coordination, or performance-management systems; alternatively, qualifying doctoral-level graduate education or an eligible combination of education and experience may substitute as specified in the announcement.
• GS-12: One year of specialized experience equivalent to the next lower grade, including advising senior executives on program issues, developing performance measures, analyzing staffing and attrition, consulting on personnel laws and procedures, or handling personnel-related complaints, grievances, or arbitrations. Education cannot substitute for GS-12 experience.
• Submit a resume that explicitly demonstrates the required experience and provide supporting documents required by the announcement.
• New federal employees must serve a one-year probationary period; current or former federal employees may also be required to serve or complete one.
• Disclose applicable current or recent Executive Branch political appointments to the Human Resources Office.
• Comply with federal ethics standards, including obtaining approval for outside employment or business activities when required.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.

Responsibilities

• Develop and recommend improvements in services.
• Participate in teams or projects redesigning, automating, and re-engineering processes to meet changing field office requirements.
• Research and advise on significant personnel program changes or developments.
• Develop options that use special hiring authorities and programs when appropriate for local needs.
• Assist executive staff in developing field office policy and recommend changes to improve service.
• Advise the Director, Field Operations, Port Directors, and other field managers on realignment or reorganization proposals to improve core processes and organize work efficiently and effectively for local conditions.
• At the GS-11 level, perform administrative and analytical duties to develop and implement workforce management programs; coordinate with the CBP Hiring Center to resolve processing, recruitment, reporting, and other technical issues; and monitor sensitive information systems for compliance with performance management requirements.
• At the GS-12 level, advise senior executive staff on program issues; develop and recommend performance measures; review staffing levels, compute attrition rates, and take corrective actions to resolve errors; consult HRM and CBP Hiring Center staff on applicable laws, regulations, and technical procedures; and liaise with Labor and Employee Relations, the Equal Employment Opportunity Division, and chief counsel on personnel-related cases, including research and analysis supporting agency responses to complaints, grievances, and arbitrations.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on the position and eligibility.