Supervisory Management and Program Analyst

Citizenship and Immigration Services•Los Angeles, CA

About The Position

At U.S. Citizenship and Immigration Services (USCIS), the Supervisory Management and Program Analyst manages operational teams, evaluates work processes, analyzes data, and recommends improvements to operational and employee performance. The position provides technical and administrative supervision to a unit, establishes and carries out action plans to achieve Division goals, and encourages team members to develop ways to improve operational effectiveness and efficiency. The supervisor manages team workflow, assigns work to make effective use of staff skills while supporting development, and coordinates with other supervisors and peers to set objectives, priorities, and deadlines. The position adjusts operations as workloads and organizational priorities change. This position is considered essential for reporting to work when a facility might otherwise be closed.

Requirements

U.S. citizenship or U.S. national status.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random drug testing.
Males born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas for the U.S. Government in a Federal or Military capacity, or been a dependent of a U.S. Federal or Military employee serving overseas.
May be required to serve a 12-month supervisory or managerial probationary period and complete an appropriate supervisory training course within one year of assignment.
For GS-12 qualification, one year of specialized experience equivalent to at least the GS-11 level in the federal government, including experience performing the majority of the listed analytical-study, data-analysis, recommendation, briefing, and analyst-guidance duties.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band; time-in-grade must be met by November 13, 2026.
Submit a resume of no more than two pages with required work-history details and supporting documents by the applicable application deadline.
Complete the required online application questions and, if applicable, USA Hire competency-based assessments.

Responsibilities

Provide technical and administrative supervision to the unit.
Establish and carry out action plans to accomplish Division goals and objectives.
Promote a creative environment that encourages improvements to operational effectiveness and efficiency.
Manage team workflow and implement changes as needed.
Distribute assignments to use staff skills and experience effectively while supporting employee development.
Coordinate with other unit supervisors and peers to establish objectives, priorities, and deadlines and plan for substantial workload changes.
Adjust work operations to meet changing organizational priorities.
Conduct or participate in studies that provide data on program operations.
Analyze study data and recommend improvements to operating programs and initiatives.
Present briefings on analytical findings and recommendations for program or policy improvement.
Provide guidance and insight on analytical processes to less-experienced analysts.