Senior Business Analyst for the Division of Budget and Program Operations (City HAP Program)
About The Position
The Senior Business Analyst will support the implementation of the Department of Housing Preservation and Development’s five-year technology plan for the Office of Housing Access and Stability, as well as other technology initiatives. The role sits within the Division of Tenant and Owner Resources and works under the direction of the Director for Program Strategy. The position supports transformative technology projects affecting users across the division and helps ensure that technology solutions are effectively delivered and incorporated into business operations. The role works with HAS staff, vendors, HPD technology teams, business analysts, project managers, stakeholders, and leadership to assess operational issues, identify technology needs, gather and prioritize requirements, coordinate projects, and monitor delivery schedules. It also supports workflow development, training materials and delivery, post-launch support, project tracking, presentations, and data analysis. The analyst will develop a thorough understanding of HAS operations and help design processes that advance the office’s strategic goals. The City Housing Assistance Program (CHAP) is a city-funded rental assistance program administered by HPD. It assists eligible low-income households at risk of homelessness, including certain rent-stabilized households facing eviction for nonpayment and eligible households in shelter. The program subsidizes rent, with participating households generally contributing 30% of adjusted monthly income.
Requirements
- At least four years of experience in business analysis, project management, managing deadlines and milestones, assisting with technology strategy development and implementation, and coordinating and supporting IT business processes.
- Strong business acumen and ability to quickly learn business processes and understand how IT can support business goals.
- Strong proficiency with Microsoft Office, especially Excel.
- Experience in data analytics to monitor the efficiency of implemented systems, identify defects, and recommend remediation.
- Strong analytical and detail-oriented aptitude.
- Excellent communication and organizational skills.
- Strong interpersonal and negotiation skills, with the ability to liaise effectively with staff.
- Ability to translate complex regulations, processes, and information into simple procedures.
- Enthusiasm and ability to manage multiple tasks under tight deadlines.
- Ability to work both as part of a team and independently, and to act as an agent of change.
- A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of related community work or community-centered activities; or equivalent education and/or experience. All candidates must have at least one year of the specified experience.
Nice To Haves
- Experience with business intelligence systems.
Responsibilities
- Assist with managing and executing the Division of Tenant and Owner Resources’ five-year technology plan.
- Participate in meetings with HAS, vendors, and HPD technology teams to assess operational issues, suggest technology solutions, catalog existing technology and needs, and strategize delivery and timing.
- Assist in managing and coordinating multiple technology projects.
- Work with HAS staff, stakeholders, and leadership to collect requirements and assist with prioritization.
- Maintain working knowledge of technologies, projects in progress, level of effort, and release schedules.
- Work with business analysts on the PSA team and HAS staff to help ensure technology is deployed and operationalized effectively.
- Assist in developing current-state and future-state workflows, training aids, and manuals, and provide training where appropriate.
- Coordinate with appropriate teams to provide post-go-live support.
- Establish, maintain, track, and monitor project plans and assignments to ensure timelines are followed from conception through delivery.
- Assist in creating presentations and conducting data analysis for team meetings as needed.
- Work on other projects and initiatives, at the Director’s discretion, that support the Office’s goals and mission.
- Develop an in-depth understanding of HAS business operations and work with stakeholders to design processes that achieve strategic goals.
- Coordinate with other business analysts and project managers to ensure technical solutions are integrated.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
