Product Manager Jobs

About The Position

Requirements

• 5+ years of experience in product management and platform strategy and solutions, ideally in SaaS enterprise platforms and applications.
• Strong business analysis skills: ability to elicit, validate, document and elaborate requirements for applications and platforms.
• Customer-first mindset with a passion for intuitive, inclusive experiences.
• Proven ability to lead cross-functional teams and foster collaboration in dynamic environments.
• Comfort with agile delivery: backlog management, sprint planning, and iterative development.
• Analytical and problem-solving skills with attention to detail and a focus on outcomes.
• Excellent communication and storytelling skills for both technical and executive audiences.
• Experience with enterprise platforms (e.g., Salesforce and AWS ecosystems) and integration considerations.
• Growth mindset: embraces experimentation, learning, and continuous improvement.

Nice To Haves

• Knowledge and experience working with Contact Centre, Knowledge & Content, Document Composition and Automation technologies (e.g., AWS Connect, Salesforce, CP4BA) is an asset.

Responsibilities

• Own the delivery of the product roadmap for platform capabilities, aligning with business goals, customer needs, and technical feasibility.
• Lead discovery and planning for complex initiatives: define problems, scope and refine solutions, and support in building business cases.
• Translate business needs into actionable requirements: sequence features and epics, define BRD/PRD’s, write user stories, functional specs and collaborate with technology for non-functional specifications and acceptance criteria.
• Champion customer experience: ensure usability, accessibility, and measurable impacts are achieved.
• Collaborate cross-functionally with other product teams, engineering, analytics, and other business teams to deliver seamless and effective solutions.
• Guide the product lifecycle from ideation through delivery, testing and optimization, applying agile methodologies and iterative delivery.
• Integrate data and insights into decision-making: leverage data and analytics, usability testing, and feedback loops.
• Facilitate stakeholder alignment: communicate vision, progress, and results clearly to sponsors, executives and teams.
• Support operational readiness: coordinate release planning, training, documentation, and multi-squad delivery for impacted stakeholders.
• Measure success through KPIs and business impact, validating decisions with data.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.