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The Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. The role partners with cross-functional teams to align strategies, simplify processes, ensure compliance with company policies, and encourage adoption of improvements. The team develops reporting and metrics to support the Licensing Department’s growth, establishes efficient and compliant processes for scalable maintenance programs, and works within state and local regulations. Responsibilities include renewing licenses for the U.S. business, including researching renewal requirements, preparing applications, managing payments, submitting applications to agencies, resolving issues, providing licenses to facilities, and documenting steps in systems. The position handles complex U.S. license renewals, communicates license status to agencies and internal stakeholders, follows standard procedures, supports development of additional procedures, identifies efficiency and automation opportunities, and uses data to determine risk and priorities. The role also involves creating databases and SharePoint sites, automating reports with tools such as Tableau and Power BI, managing local permitting requirements, and supporting API integration with third-party licensing software. The position requires strong communication, stakeholder management, organization, prioritization, and attention to detail. The annual salary range is $80,000 to $155,000, with additional annual or quarterly performance bonuses; certain positions may also include stock.
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Job Type
Full-time
Career Level
Manager

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