Lead Process Manager, Continuous Improvement

natgridProd•Waltham, MA

3d•$132,000 - $155,000•Hybrid

About The Position

National Grid is hiring a Lead Process Manager, Continuous Improvement, in Waltham, Massachusetts. The role follows a hybrid work schedule and focuses on operational improvement opportunities across the MA Gas business. The position uses operational and financial data to identify performance gaps and root causes, develop fact-based business cases, and lead cost-saving and process-improvement initiatives from problem definition through implementation and benefit validation. The successful candidate will work independently, structure ambiguous problems, align cross-functional stakeholders, sustain project momentum with limited day-to-day direction, and help embed lasting improvements supporting the Gas Pipeline Safety and Compliance Strategy. The role also contributes to prioritizing improvement opportunities and strengthening a culture of data-driven decision-making, innovation, accountability, and continuous improvement.

Requirements

At least 3 years of professional experience in process improvement, business performance, operational excellence, analytics, or a related area.
Bachelor’s degree.
Demonstrated ability to independently lead an initiative through analysis, stakeholder alignment, implementation, and results tracking.
Strong analytical and problem-solving skills, including experience with complex or imperfect data, validating assumptions, identifying trends, and translating insights into action.
Experience developing business cases or quantifying cost reduction, productivity, risk reduction, or other measurable operational benefits.
Strong proficiency with Microsoft Excel and PowerPoint, including creating decision-ready analyses and presentations.
Experience creating reports or dashboards using Power BI or a comparable business-intelligence tool.
Ability to influence without direct authority and maintain momentum among stakeholders with different priorities.
Strong written and verbal communication skills, including presenting findings, recommendations, risks, and decisions to leadership.
Ability to manage multiple concurrent priorities, work with limited supervision, and escalate material risks or decisions at the appropriate time.
Valid driver’s license.
Ability to work without current or future visa sponsorship.

Nice To Haves

Experience in a regulated utility.

Responsibilities

Independently scope, plan, and deliver cross-functional process improvements across MA Gas and end-to-end processes using structured improvement methods.
Collect, validate, and analyze operational and financial data to identify trends, root causes, risks, cost drivers, and improvement opportunities.
Develop reports, dashboards, and visualizations to support decision-making.
Establish performance baselines, quantify expected financial and operational benefits, define success measures, and support delivery and validation of Type 1 and Type 2 savings and other measurable benefits.
Lead initiatives from problem definition through implementation and stabilization, maintaining project charters, milestone plans, action logs, risk and issue registers, stakeholder plans, and status reports.
Facilitate stakeholder working sessions, clarify decisions and accountabilities, resolve barriers, and influence partners across operations, compliance, finance, technology, and other teams.
Present complex analysis as concise findings, recommendations, risks, and actions for operational teams and leadership.
Partner with process owners to implement standard work, measures, controls, communications, training, and handoffs that sustain improvements.
Assess improvement opportunities based on value, feasibility, risk, compliance impact, resource needs, and strategic alignment, and recommend a go-forward plan.
Contribute to a team culture that values data-driven decision-making, innovation, accountability, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.