Senior Process Manager, Continuous Improvement

National Grid•Waltham, MA

2d•Hybrid

About The Position

The Senior Process Manager will support and advance business performance and process-improvement efforts across National Grid’s MA Gas business. The role analyzes operational, compliance, and financial data to identify performance trends, root causes, cost drivers, risks, gaps, and opportunities, and contributes to initiatives that improve efficiency and deliver measurable business value. The successful candidate is expected to be curious, proactive, accountable, and motivated to take on progressively greater ownership of improvement initiatives. The position supports the development of performance baselines, benefit estimates, success measures, and tracking approaches for Type 1 and Type 2 savings and other business outcomes. It contributes to cross-functional improvements and end-to-end compliance processes, prepares reports and visualizations, assists with root-cause analysis and project coordination, and supports stakeholder engagement and change implementation. The role also develops continuous-improvement, analytical, financial, project-management, and change-management capabilities through coaching, formal training, and hands-on project experience. The position is based in Waltham, Massachusetts, and follows a hybrid work schedule. National Grid will not provide visa sponsorship now or in the future; candidates must be able to work without current or future visa sponsorship.

Requirements

At least 2 years of professional experience in analytics, process improvement, operations, finance, project coordination, or a related area; relevant internship or co-op experience may be considered.
Bachelor’s degree.
Proficiency with Microsoft Excel and PowerPoint.
Ability to collaborate across functions, follow through on commitments, and contribute to shared outcomes.
Strong analytical and problem-solving skills, including the ability to organize data, identify patterns, test assumptions, and communicate findings.
Ability to manage multiple concurrent priorities, work with limited supervision, and escalate material risks or decisions at the appropriate time.
Understanding of continuous-improvement methods such as process mapping and root-cause analysis, or demonstrated interest in developing these skills.
Effective written and verbal communication skills, including the ability to explain findings and recommendations to different audiences.
Comfort working in a dynamic environment with shifting priorities and multiple concurrent assignments.
Ability to gradually take on greater ownership as experience and capability develop.
Valid driver’s license.
Ability to work without current or future visa sponsorship.

Nice To Haves

Familiarity with business intelligence tools.

Responsibilities

Support the development of performance baselines, benefit estimates, success measures, and tracking approaches for Type 1 and Type 2 savings and other measurable business outcomes.
Contribute to cross-functional process-improvement initiatives across MA Gas and end-to-end compliance processes using established continuous-improvement tools and methods.
Collect, organize, validate, and analyze operational, compliance, and financial data to identify trends, risks, cost drivers, performance gaps, and improvement opportunities.
Prepare recurring and ad hoc reports, dashboards, charts, and presentations to communicate findings and support business decisions.
Assist with process mapping, data review, stakeholder interviews, and other structured techniques to understand performance issues and potential solutions.
Help plan, track, and report on project milestones, actions, risks, issues, decisions, and deliverables using standard project-management tools.
Build collaborative relationships with operations, compliance, finance, technology, and other partner teams; participate in working sessions and follow up on agreed actions.
Assist with communications, training materials, standard work, measures, controls, and handoffs needed to implement and sustain process changes.
Learn and apply continuous-improvement, analytical, financial, project-management, and change-management techniques through coaching, formal training, and hands-on project experience.
Contribute to a team environment that values curiosity, data-driven decision-making, accountability, collaboration, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.