Lead Process Manager, Continuous Improvement

National Grid • Waltham, MA

2d • Hybrid

About The Position

National Grid is hiring a Lead Process Manager, Continuous Improvement, in Waltham, Massachusetts. The role follows a hybrid work schedule and analyzes and leads operational improvement opportunities across the MA Gas business. Using operational and financial data, the position identifies performance gaps, determines root causes, develops fact-based business cases, and drives cost-saving and process-improvement initiatives from problem definition through implementation and benefit validation. The role supports the Gas Pipeline Safety and Compliance Strategy and requires someone who can independently structure ambiguous problems, align cross-functional stakeholders, and maintain project momentum with limited day-to-day direction.

The Lead Process Manager leads end-to-end improvement efforts, develops decision-ready analysis and communications, and partners with process owners to establish standard work, measures, controls, training, and handoffs that sustain improvements. The position also evaluates and prioritizes opportunities according to value, feasibility, risk, compliance impact, resource needs, and strategic alignment.

Requirements

• At least 3 years of professional experience in process improvement, business performance, operational excellence, analytics, or a related area.
• Bachelor’s degree.
• Demonstrated ability to independently lead an initiative through analysis, stakeholder alignment, implementation, and results tracking.
• Strong analytical and problem-solving skills, including working with complex or imperfect data, validating assumptions, identifying trends, and translating insights into action.
• Proven experience developing business cases or quantifying cost reduction, productivity, risk reduction, or other measurable operational benefits.
• Strong proficiency with Microsoft Excel and PowerPoint, including creating decision-ready analyses and presentations.
• Experience creating reports or dashboards using Power BI or a comparable business-intelligence tool.
• Demonstrated ability to influence without direct authority and maintain momentum among stakeholders with different priorities.
• Strong written and verbal communication skills, including presenting findings, recommendations, risks, and decisions to leadership.
• Ability to manage multiple concurrent priorities, work with limited supervision, and escalate material risks or decisions at the appropriate time.
• Valid driver’s license.
• Ability to work without current or future visa sponsorship.

Nice To Haves

• Experience in a regulated utility.

Responsibilities

• Independently scope, plan, and deliver cross-functional process improvements across MA Gas and end-to-end processes using structured improvement tools and methods.
• Collect, validate, and analyze operational and financial data to identify trends, root causes, risks, cost drivers, and opportunities; develop reports, dashboards, and visualizations.
• Establish performance baselines, quantify expected financial and operational benefits, define success measures, and support delivery and validation of Type 1 and Type 2 savings and other measurable benefits.
• Lead initiatives from problem definition through implementation and stabilization, maintaining project charters, milestone plans, action logs, risk and issue registers, stakeholder plans, and status reports.
• Facilitate working sessions, clarify decisions and accountabilities, resolve barriers, and influence partners across operations, compliance, finance, technology, and other teams.
• Translate complex analysis into concise findings, recommendations, risks, and actions for operational teams and leadership.
• Partner with process owners to implement standard work, measures, controls, communications, training, and handoffs that sustain improvements.
• Assess improvement opportunities based on value, feasibility, risk, compliance impact, resource needs, and strategic alignment, and recommend a go-forward plan.
• Promote data-driven decision-making, innovation, accountability, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior