Senior Process Manager, Continuous Improvement
About The Position
National Grid is hiring a Senior Process Manager, Continuous Improvement in Waltham, Massachusetts. The position follows a hybrid work schedule and supports business performance and process-improvement efforts across the MA Gas business. The role analyzes operational and financial data to identify performance trends, root causes, cost drivers, and improvement opportunities, contributing to initiatives that improve efficiency and deliver measurable business value. The successful candidate is expected to be curious, proactive, accountable, and motivated to take on progressively greater ownership of improvement initiatives. The role collaborates with operations, compliance, finance, technology, and other partner teams and supports the Gas Pipeline Safety and Compliance Strategy. The position requires a bachelor’s degree, at least two years of relevant professional experience (relevant internship or co-op experience may be considered), proficiency with Microsoft Excel and PowerPoint, and a valid driver’s license. Business intelligence tool familiarity is preferred. National Grid states that it will not provide visa sponsorship for this position now or in the future.
Requirements
- At least 2 years of professional experience in analytics, process improvement, operations, finance, project coordination, or a related area; relevant internship or co-op experience may be considered.
- Bachelor’s degree required.
- Proficiency with Microsoft Excel and PowerPoint.
- Ability to collaborate across functions, follow through on commitments, and contribute to shared outcomes.
- Strong analytical and problem-solving skills, including ability to organize data, identify patterns, test assumptions, and communicate findings.
- Ability to manage multiple concurrent priorities, work with limited supervision, and escalate material risks or decisions at the appropriate time.
- Understanding of continuous-improvement methods such as process mapping and root-cause analysis, or demonstrated interest in developing these skills.
- Effective written and verbal communication skills, including ability to explain findings and recommendations to different audiences.
- Comfort working in a dynamic environment with shifting priorities and multiple concurrent assignments.
- Ability to gradually take on greater ownership as experience and capability develop.
- Valid driver’s license required.
- Must be able to work without current or future visa sponsorship.
Nice To Haves
- Familiarity with business intelligence tools.
- Relevant internship or co-op experience may be considered toward the experience requirement.
Responsibilities
- Support development of performance baselines, benefit estimates, success measures, and tracking approaches for Type 1 and Type 2 savings and other measurable business outcomes.
- Contribute to cross-functional process-improvement initiatives across MA Gas and end-to-end compliance processes using established continuous-improvement tools and methods.
- Collect, organize, validate, and analyze operational, compliance, and financial data to identify trends, risks, cost drivers, performance gaps, and improvement opportunities.
- Prepare recurring and ad hoc reports, dashboards, charts, and presentations to communicate findings and support business decisions.
- Assist with process mapping, data review, stakeholder interviews, and other structured techniques to understand performance issues and potential solutions.
- Help plan, track, and report on project milestones, actions, risks, issues, decisions, and deliverables using project charters, workplans, action logs, and other project-management tools.
- Build collaborative relationships with operations, compliance, finance, technology, and other partner teams; participate in working sessions and follow up on agreed actions.
- Assist with communications, training materials, standard work, measures, controls, and handoffs needed to implement and sustain process changes.
- Learn and apply continuous-improvement, analytical, financial, project-management, and change-management techniques through coaching, formal training, and hands-on project experience.
- Contribute to a team environment that values curiosity, data-driven decision-making, accountability, collaboration, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
