Manager, Process Improvement

Oscar Health•Tempe, AZ

2d•$105,818 - $138,886•Hybrid

About The Position

Oscar is hiring a Manager, Process Improvement to join its Operational Excellence Team. This role works with cross-functional leaders, project managers, and business stakeholders to solve internal-process challenges. The Manager identifies critical business processes and requirements, maps and evaluates processes for effectiveness and efficiency, develops or reengineers processes, and supports implementation. The role helps teams deliver a service-focused operation by designing and guiding the use of operational frameworks and continuous-improvement methods. The position is based in Oscar’s Tempe, Arizona office and follows a hybrid schedule requiring three days in the office each week. Thursdays are required in-office for team meetings and events; the other two office days are flexible. Travel may be required up to 10% per month. The role reports to the Director, Process Improvement. The annual base pay range is $105,818–$138,886, with eligibility for benefits, unlimited vacation, and annual performance bonuses.

Requirements

Bachelor’s degree or at least 4 years of commensurate experience.
At least 4 years of work experience in health insurance operations, including claims processing, utilization management, or call center operations.
At least 3 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
At least 3 years of end-to-end project management experience.
At least 3 years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
At least 3 years of experience with process-improvement methodologies such as Lean Six Sigma.

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or another related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Partner with core insurance operations leaders to identify and implement solutions to operational challenges.
Support the core insurance organization in frictionless delivery of value to members and providers.
Model a continuous-improvement mindset by providing direction and influence and demonstrating organizational behavior change through results.
Apply continuous-improvement tools internally and in alignment with industry standards and best practices.
Partner cross-functionally with leaders across the business to support frictionless value delivery.
Use programmatic frameworks and tools, adjusting approaches based on measured outcomes across simultaneous operational-improvement projects.
Create and sustain foundational stability and ensure scalability within the area of responsibility.
Apply process-improvement best practices, including Lean and Six Sigma principles, to engineer or reengineer and implement consistent organizational processes and clear engagement models.
Document what is being built and why through Product Requirements Documents (PRDs), process maps, standard operating procedures, and policy documents.
Comply with applicable laws and regulations.
Perform other duties as assigned.