Manager, Process Improvement
About The Position
The Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. The role partners with cross-functional teams to align strategies, simplify processes, and ensure compliance with company policies. Strong communication and stakeholder management skills are essential to influence decision-makers and facilitate adoption of improvements. The team develops reporting and metrics to support the Licensing Department’s growth, including databases and SharePoint sites, automated reporting using Tableau and PowerBI, management of local permitting requirements, and support for API integration with third-party licensing software. The team establishes efficient, compliant processes that support scalable maintenance programs and adhere to state and local regulations. The role renews US business licenses, including researching renewal requirements, drafting applications, managing payments, submitting applications to agencies, resolving issues, providing licenses to facilities, and documenting steps in systems. It also handles complex renewals, follows standard procedures, helps develop additional procedures, identifies efficiency and automation opportunities, uses data to assess risk and priorities, and communicates license status to agencies, internal stakeholders, and the business.
Requirements
- Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or a related field and 2 years’ experience in consulting, project management, business strategy, or a relevant area; or 4 years’ experience in consulting, project management, business strategy, or a related area.
- Licensing, government, or compliance experience.
- Experience with large-volume operations, including strong organization, prioritization, and communication skills.
- High level of attention to detail.
- Strong communication and stakeholder management skills.
Nice To Haves
- Leadership of cross-functional task forces or projects.
- Project Management.
- Master’s degree; listed areas include Human Resources and Supply Chain.
- Lean Six Sigma Champion Certification.
Responsibilities
- Renew licenses for the US business by researching requirements, drafting applications, managing payments, submitting applications to agencies, resolving issues, providing licenses to facilities, and documenting steps in systems.
- Handle complex license renewals for the US business.
- Complete processes according to standard procedures and provide guidance on developing additional procedures.
- Identify opportunities for efficiency and automation and use data to determine risk and priorities.
- Communicate license status to agencies, internal stakeholders, and the business.
- Lead initiatives to improve business functions by analyzing performance data, identifying gaps, and developing sustainable solutions.
- Partner with cross-functional teams to align strategies, simplify processes, and ensure compliance with company policies.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Live Better U, a Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- Stock may be included as additional compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
