Manager, Process Improvement

Walmart • Bellevue, WA

7d • $80,000 - $186,000 • Onsite

About The Position

The Manager, Process Improvement identifies and leads work that resolves systemic gaps, improves operational execution, and prevents recurring issues across Marketplace Risk Operations. This role manages process improvement requests from discovery and stakeholder engagement through process analysis, SOP updates, and implementation support, ensuring work is clearly scoped, prioritized, documented, and completed effectively. The manager partners with cross-functional teams to align strategies, simplify processes, and drive operational efficiency, supporting long-term business goals with measurable results.

The Process Improvement team supports Risk Operations by strengthening operational processes, optimizing workflows, and addressing systemic gaps. It works with Product, Business, Change Management, and other teams to align stakeholders, improve documentation, support intake and prioritization, and promote consistent execution. Its process improvement and change initiatives aim to simplify and sustain operations, improve efficiency, and deliver measurable business outcomes in support of Risk Operations’ strategic objectives.

The role is based at a listed primary location in Bentonville, Arkansas. Salary ranges vary by listed location: $80,000–$155,000 annually in Bentonville, Arkansas, and $96,000–$186,000 annually in Bellevue, Washington. Additional compensation includes annual or quarterly performance bonuses; certain positions may also include stock.

Requirements

• Bachelor’s degree in business, operations, project/program management, information systems, communications, or a related area and 3 years of experience in process improvement, operations, program management, risk operations, compliance operations, or a related area; or 5 years of experience in one of those areas.
• Proven expertise in process improvement and change management to drive operational efficiency and sustainable solutions.
• Strong leadership skills, including experience managing cross-functional teams and mentoring associates.
• Demonstrated ability to develop, implement, and monitor process design, mapping, and management initiatives.
• Proficiency in project management, including planning, executing, and delivering transformational change projects.
• Excellent stakeholder management and communication skills to secure alignment and buy-in across business units.
• Ability to analyze data, identify gaps, and recommend actionable improvements aligned with business goals.
• Knowledge of lean methodologies and industry best practices to support continuous improvement efforts.

Nice To Haves

• Process Improvement master’s degree or master’s degree in Human Resources or Supply Chain.
• Lean Six Sigma Champion Certification.

Responsibilities

• Lead process improvement initiatives that enhance operational efficiency, reduce risk, and support business objectives.
• Analyze processes to identify gaps, root causes, and opportunities for standardization and optimization.
• Manage intake requests by conducting discovery, assessing urgency and impact, and executing required process or documentation updates.
• Partner with cross-functional teams to clarify process impacts, align stakeholders, resolve dependencies, and support informed decision-making.
• Support implementation readiness for process updates by defining requirements, documentation needs, handoffs, and success measures.
• Serve as a process subject matter expert by providing guidance on policies, tools, controls, and best practices.
• Evaluate the effectiveness of process changes, using data and feedback to drive continuous improvement.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Live Better U education benefit, with tuition, books, and fees paid by Walmart for eligible associates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager