Manager, Process Improvement

Walmart•Bentonville, AR

2d•$80,000 - $186,000

About The Position

The Manager, Process Improvement identifies and leads process improvement work to resolve systemic gaps, improve operational execution, and prevent recurring issues across Marketplace Risk Operations. The role manages process improvement requests from discovery and stakeholder engagement through process analysis, SOP updates, and implementation support, ensuring work is scoped, prioritized, documented, and completed effectively. It partners with cross-functional teams to align strategies, simplify processes, and improve operational efficiency. The Process Improvement team supports Risk Operations by strengthening processes, optimizing workflows, and addressing systemic gaps. It partners with Product, Business, Change Management, and other teams to align stakeholders, improve documentation, support intake and prioritization, and drive consistent execution. Through process improvement and change initiatives, the team simplifies and sustains operations, improves efficiency, and delivers measurable outcomes in support of Risk Operations' strategic objectives.

Requirements

Option 1: Bachelor's degree in business, operations, project/program management, information systems, communications, or a related area and 3 years of experience in process improvement, operations, program management, risk operations, compliance operations, or a related area.
Option 2: 5 years of experience in process improvement, operations, program management, risk operations, compliance operations, or a related area.
Expertise in process improvement and change management to drive operational efficiency and sustainable solutions.
Leadership skills and experience managing cross-functional teams and mentoring associates.
Ability to develop, implement, and monitor process design, mapping, and management initiatives.
Proficiency in project management, including planning, executing, and delivering transformational change projects.
Excellent stakeholder management and communication skills to secure alignment and buy-in across business units.
Ability to analyze data, identify gaps, and recommend actionable improvements aligned with business goals.
Knowledge of lean methodologies and industry best practices to support continuous improvement efforts.

Nice To Haves

Process Improvement.
Master's degree.
Master's degree in Human Resources.
Master's degree in Supply Chain.
Lean Six Sigma Champion Certification.

Responsibilities

Lead process improvement initiatives that enhance operational efficiency, reduce risk, and support business objectives.
Analyze processes to identify gaps, root causes, and opportunities for standardization and optimization.
Manage intake requests by conducting discovery, assessing urgency and impact, and executing required process or documentation updates.
Partner with cross-functional teams to clarify process impacts, align stakeholders, resolve dependencies, and support informed decision-making.
Support implementation readiness for process updates by defining requirements, documentation needs, handoffs, and success measures.
Serve as a process subject matter expert by providing guidance on policies, tools, controls, and best practices.
Evaluate the effectiveness of process changes, using data and feedback to drive continuous improvement.

Benefits

Competitive pay.
Performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U, a Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.