Manager, Process Improvement

Walmart • Bentonville, AR

3d • $80,000 - $155,000 • Onsite

About The Position

The Manager, Process Improvement develops initiatives and processes for key business functions to advance business goals, objectives, and programs. The role analyzes data and business components to assess performance baselines, identify gaps and opportunities, and determine needed improvements. It evaluates and updates current practices, develops practical and sustainable improvement solutions, plans manageable rollouts, and consults with cross-functional teams to align on solutions and communicate changes to stakeholders.

The position manages process improvement programs and global projects, develops operational strategies with cross-functional teams, and guides stakeholders on company policies, practices, and procedures. It monitors program performance against metrics, addresses post-implementation concerns, and develops solutions. The role also supports strategy development through modeling, statistical analysis, benchmarking, opportunity assessments, long-term planning, and communication with decision-makers and executives. It leads change initiatives from pilot through implementation and supports sustained adoption across the business unit.

The posting also describes a Manager – VMO (Vendor Management), Electrical Strategy role. That role supports vendor management operations strategy, performance, and continuous improvement across assigned programs. It works with internal stakeholders, senior leaders, and vendors to set performance expectations, assess results, resolve critical issues, identify cost and process improvements, and ensure programs meet business objectives. Responsibilities include vendor performance and relationship management, program management, performance analysis, cost optimization, issue resolution, process improvement, data-driven recommendations, cross-functional collaboration, continuous improvement, and compliance with company policies, ethical standards, contractual expectations, and applicable requirements.

The position coordinates job-related activities and assignments, maintains stakeholder relationships, supports plans and initiatives, sets and communicates goals, measures progress, and identifies improvement opportunities. It provides supervision and development opportunities for associates, including hiring, training, mentoring, assigning duties, and recognizing contributions. It also ensures compliance with company policies and procedures and supports the company’s mission, values, and standards of ethics and integrity.

Work is described as corporate and multi-site program support, with periodic travel as business needs require. Occasional after-hours involvement may be necessary for critical vendor or operational escalations.

The annual salary range is $80,000–$155,000, with additional annual or quarterly performance bonuses. Certain positions may also include stock. Benefits include medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; paid time off and various leave benefits; disability coverage; company discounts; adoption and surrogacy expense reimbursement; and the Live Better U education benefit program, among others. Eligibility and benefit terms depend on job classification and length of employment and may change.

Requirements

• Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or a related field and 2 years of experience in consulting, project management, business strategy, or a relevant area; or 4 years of experience in consulting, project management, business strategy, or a related area.
• Strong analytical skills, including interpreting business data, identifying trends, evaluating performance, and developing actionable recommendations.
• Strong communication, negotiation, relationship management, and stakeholder management skills.
• Ability to lead cross-functional programs and resolve escalated vendor or operational issues while influencing stakeholders at multiple organizational levels.

Nice To Haves

• Experience in vendor management, supplier management, program management, operations, procurement, facilities management, or a related field.
• Experience managing vendor or supplier performance through KPIs, service levels, scorecards, performance reviews, or similar measurement frameworks.
• Experience identifying cost optimization, process improvement, and operational efficiency opportunities.
• Leadership of cross-functional task forces or projects; project management experience.
• Master’s degree; master’s in Human Resources or Supply Chain.
• Lean Six Sigma Champion Certification.

Responsibilities

• Develop initiatives and processes for key business functions by analyzing data, assessing performance baselines, identifying gaps and opportunities, and determining needed improvements.
• Evaluate and continuously update current practices; develop improvement solutions and manageable rollout plans that are executable and sustainable.
• Consult with cross-functional teams to align on improvement solutions and communicate changes to stakeholders.
• Manage process improvement programs by evaluating needs, developing operational strategies, providing guidance on company policies and practices, ensuring appropriate controls and tools, monitoring metrics, and resolving post-implementation issues.
• Manage global projects by identifying opportunities and advising on procedures and documentation across multiple countries, considering global trends and industry practices, and recommending sustainable solutions.
• Develop strategies, processes, and best practices through modeling, statistical analyses, benchmarking, opportunity assessments, long-term planning, and communication with decision-makers.
• Lead change initiatives from planning and readiness assessment through pilot and implementation, managing expectations and adjusting approaches to support adoption.
• Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
• Provide supervision and development opportunities for associates, including hiring, training, mentoring, assigning duties, and recognizing contributions.
• Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and integrity standards.
• Establish and monitor vendor performance expectations, KPIs, service levels, and program results; identify trends, performance gaps, and improvement opportunities.
• Coordinate relationships and communication between internal business partners and vendors; address escalations and drive accountability for commitments and deliverables.
• Lead vendor-related programs and projects by setting priorities and success criteria, removing barriers, managing risks, and keeping deliverables on track.
• Analyze vendor and program performance using business data, KPIs, trends, stakeholder feedback, and actual results against goals and projections.
• Identify cost optimization and value opportunities through performance analysis, process improvements, operational efficiencies, and data-driven recommendations.
• Partner with leaders, stakeholders, and vendors to resolve critical issues, establish corrective actions, assess risks, and communicate expectations through resolution.
• Align vendor strategies with operational requirements, business priorities, and broader company objectives; identify opportunities to improve vendor capabilities, reporting, processes, and ways of working.
• Ensure vendor management activities align with company policies, ethical standards, contractual expectations, and applicable requirements.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education programs, with tuition, books, and fees covered for eligible associates.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, with amounts depending on job classification and length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager