Manager, GQO – Business Process Continuous Improvement

Otsuka Pharmaceutical Co., Ltd.

4d•$107,718 - $161,000

About The Position

The Manager, GQO – Business Process Continuous Improvement is a member of Global Quality Operations and drives operational excellence across Global Quality through data analytics, business process optimization, automation, and continuous improvement. The position identifies and implements process improvements; develops and maintains dashboards and reporting solutions; tracks and trends key business metrics; supports technology-enabled solutions; and leads continuous improvement projects. The role serves as an internal consultant to Global Quality, analyzing data, recommending solutions, and using systems and technology to improve business performance, compliance, and operational effectiveness. It leads process improvement, automation, and operational excellence initiatives identified through business performance reviews, governance forums, and stakeholder feedback. The position also supports audit and inspection readiness through reporting, documentation, data management, and compliance metrics.

Requirements

Bachelor’s degree required.
At least 5 years of experience in business process improvement, operations, analytics, quality systems, or related roles.
Proficiency with LMS platforms, QMS platforms, reporting tools, dashboard development, and data visualization solutions.
Experience with process improvement methodologies and business intelligence platforms.
Advanced Microsoft Excel skills, including complex formulas, pivot tables, Power Query, data modeling, and reporting automation.
Experience with Microsoft Power BI, Microsoft Power Automate, and workflow automation tools for designing, building, maintaining, and optimizing automated business processes and integrations.
Strong analytical skills and the ability to interpret data and create actionable insights.
Excellent organizational, communication, project management, and stakeholder management skills.

Nice To Haves

Advanced degree in Business, Data Analytics, Information Systems, Quality Management, Engineering, or a related field.
Experience in the pharmaceutical, biotech, or healthcare industry.
Experience supporting compliance, audits, and inspection readiness.
Strategic thinking and a focus on operational excellence and continuous improvement.
Agility and adaptability in a dynamic environment.
Interest in leveraging data, technology, automation, and analytics to improve business processes and performance.
Strong problem-solving skills and the ability to identify opportunities and implement innovative solutions.
Demonstrated ability to influence stakeholders and drive sustainable organizational change.

Responsibilities

Identify and communicate process and quality improvement opportunities across Global Quality.
Lead and support continuous improvement initiatives to increase efficiency, effectiveness, compliance, and quality outcomes.
Analyze business processes to identify gaps, risks, trends, and opportunities for optimization.
Partner with stakeholders to implement sustainable solutions and monitor their effectiveness.
Promote operational excellence and continuous improvement across the organization.
Develop, maintain, and enhance dashboards and reporting solutions that support Global Quality objectives.
Collect, analyze, trend, and interpret data from multiple systems and business processes.
Identify and track key performance indicators and operational metrics aligned with organizational priorities.
Generate standard and custom reports for decision-making, operational reviews, governance meetings, and leadership reporting.
Provide actionable insights and recommendations based on data analysis and performance trends.
Maintain knowledge of technologies and systems used within Global Quality, including LMS, QMS, and reporting platforms.
Analyze business needs and recommend technology-enabled solutions as an internal consultant.
Support optimization of system utilization, data management, reporting capabilities, and business processes.
Partner with business and technology teams to identify system enhancements and improve user experience and efficiency.
Evaluate technologies and tools that support operational excellence and continuous improvement.
Identify opportunities to automate manual processes and improve ways of working across Global Quality.
Design, develop, and implement automated workflows, reporting solutions, and other digital tools.
Collaborate with stakeholders to streamline processes and reduce administrative burden through automation and technology.
Support adoption of tools and technologies that improve operational performance and productivity.
Manage business process improvement, reporting, automation, and operational excellence projects.
Develop project plans, timelines, and resource requirements, and ensure timely delivery.
Collaborate with cross-functional teams to achieve project objectives and implement solutions successfully.
Monitor project progress and communicate status, risks, and outcomes to stakeholders.
Support audit and inspection readiness through reporting, documentation, and data management.
Provide metrics, dashboards, and trending information for compliance monitoring and inspection activities.
Assist with audit-related inquiries and support corrective and preventive action initiatives as needed.