Manager, Process Improvement
About The Position
Oscar is hiring a Manager, Process Improvement to join its Operational Excellence Team. Oscar describes itself as a health insurance company built around a full-stack technology platform and a focus on serving members. The Manager works with cross-functional leaders, project managers, and business stakeholders to solve problems involving internal processes. The role identifies critical business processes and requirements, maps processes, assesses their effectiveness and efficiency, develops or reengineers processes, and supports implementation. It also helps teams deliver service-focused operations by designing and guiding the use of operational frameworks and ideologies. The position reports to the Director, Process Improvement. The role is based in Oscar’s New York City office and follows a hybrid schedule, with three in-office days per week. Thursday is a required office day for team meetings and events; the other two office days are flexible. Travel is required up to 10% a month.
Requirements
- A bachelor’s degree or at least 4 years of commensurate experience.
- At least 4 years of work experience in health insurance operations, including claims processing, utilization management, or call center operations.
- At least 3 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
- At least 3 years of end-to-end project management experience.
- At least 3 years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
- At least 3 years of experience with process improvement methodologies such as Lean Six Sigma.
Nice To Haves
- Bachelor’s degree in Engineering, Business Administration, or another related field.
- Lean Six Sigma Green Belt certification or higher.
Responsibilities
- Partner with core insurance operations leaders to identify and implement solutions to operational challenges.
- Support the core insurance organization in the frictionless delivery of value to members and providers.
- Model a continuous improvement mindset, providing direction and influence and demonstrating results in organizational behavior change.
- Demonstrate the appropriate use of Continuous Improvement Tools internally and in alignment with industry standards and best practices.
- Partner cross-functionally with leaders across the business to support frictionless value delivery.
- Use programmatic frameworks and tools, adapting the approach based on measured outcomes across simultaneous operating improvement projects.
- Create and sustain foundational stability and ensure scalability within the area of responsibility.
- Apply process improvement best practices, including Lean and Six Sigma principles, to engineer or reengineer processes and implement consistent organizational processes and clear engagement models.
- Provide context through Product Requirements Documents (PRDs), process maps, standard operating procedures, and policy documents explaining what is being built and why.
- Comply with all applicable laws and regulations.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits.
- 11 paid holidays.
- Paid sick time.
- Paid parental leave.
- 401(k) plan participation.
- Life and disability insurance.
- Paid wellness time and reimbursements.
- Unlimited vacation program.
- Annual performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
