ITSM Process Improvement Manager
Genius Road • Austin, TX113d • Hybrid
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ITSM Process Improvement Manager #3091
Genius Road•Austin, TX
•Hybrid
About The Position
We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.
Requirements
- 8+ years in process engineering or business process improvement
- 5+ years evaluating and optimizing workflows
- Six Sigma Black Belt certification
- Experience leading large-scale process transformation initiatives
- Proficiency in process modeling tools (e.g., Visio)
- Strong stakeholder engagement and facilitation skills
Nice To Haves
- Some experience in regulated environments
- Lean certification
- Familiarity with automation/low-code tools
Responsibilities
- Conduct end-to-end process reviews across functional areas
- Document “As-Is” and design optimized “To-Be” workflows
- Perform gap and root cause analysis (Lean/Six Sigma methodologies)
- Develop KPIs and performance metrics to measure impact and ROI
- Translate optimized processes into functional and non-functional requirements for modular or low-code solutions
- Facilitate stakeholder workshops and collaborate with IT and operations teams
- Deliver executive reports, improvement roadmaps, and final recommendations
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
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