ITSM Process Improvement Manager #3091

Genius Road • Austin, TX

5d • Hybrid

About The Position

We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.

Requirements

• 8+ years in process engineering or business process improvement
• 5+ years evaluating and optimizing workflows
• Six Sigma Black Belt certification
• Experience leading large-scale process transformation initiatives
• Proficiency in process modeling tools (e.g., Visio)
• Strong stakeholder engagement and facilitation skills

Nice To Haves

• Some experience in regulated environments
• Lean certification
• Familiarity with automation/low-code tools

Responsibilities

• Conduct end-to-end process reviews across functional areas
• Document “As-Is” and design optimized “To-Be” workflows
• Perform gap and root cause analysis (Lean/Six Sigma methodologies)
• Develop KPIs and performance metrics to measure impact and ROI
• Translate optimized processes into functional and non-functional requirements for modular or low-code solutions
• Facilitate stakeholder workshops and collaborate with IT and operations teams
• Deliver executive reports, improvement roadmaps, and final recommendations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed