Permit Technician Jobs

About The Position

Requirements

• High school diploma or GED and moderate (1–3 years) experience in administrative support work involving contact with constituents, ideally in a public or government setting, or an equivalent combination of education and experience.
• Possess an appropriate driver’s license valid in North Carolina.
• Possess or be able to obtain a Notary Public license within one year of hire.
• Possess an ICC Permit Technician Certification within one year of hire.
• General knowledge of and ability to process permits in a timely and accurate manner.
• General knowledge of standard office procedures, practices, and equipment.
• General knowledge of departmental programs, policies, and procedures.
• General knowledge of other Town departments and entities associated with construction and permitting.
• Some knowledge of building inspection procedures.
• Ability to provide a high level of customer service and guide permit applicants through the application process, including in high-stress situations.
• Ability to work cohesively in a diverse team environment.
• Ability to complete work independently and apply critical thinking to processes.
• Ability to take and maintain detailed notes that supplement existing guidance and processing standards and procedures.
• Ability to perform a considerable volume of detailed record work.
• Ability to type accurately at a reasonable rate of speed.
• Ability to use Excel spreadsheets, Microsoft Word, SharePoint, and other necessary software.
• Ability to learn the Town’s Evolve permitting portal.
• Ability to establish and maintain effective working relationships with Town officials, associates, contractors, developers, and the general public.

Responsibilities

• Answer telephone calls, greet visitors, respond to inquiries and complaints, and direct calls or visitors to appropriate parties.
• Operate office equipment and perform clerical, typing, and filing tasks.
• Assist the public with completing and submitting applications and assist other staff as needed.
• Verify permit application accuracy and process applications.
• Issue building permits and review permits for completion before issuing certificates of occupancy.
• Schedule inspections and enter information into the permitting software system.
• Type correspondence, certificates of occupancy, certificates of use, and other materials from drafts, copies, or verbal instructions.
• Prepare and maintain files, permits, and records; prepare reports for Licensing Board Agents.
• Receive permit application fees, reconcile and balance fee receipts, prepare reports, and submit them to Finance for processing as needed.
• Participate in team meetings and training opportunities to develop as a permit technician and learn about other department functions and responsibilities.
• Promote and demonstrate organizational culture, core values, and leadership philosophies consistent with or complementary to Town administration.
• Adhere to Town policies and procedures.
• Perform work during emergency or disaster situations as necessary, upon request, or as assigned by the Town Manager.
• Perform other duties as assigned.