Permit Technician

Town of Leland•Leland, NC

1d•$53,200 - $66,500

About The Position

Performs intermediate technical work receiving and processing permit applications and preparing and maintaining associated records and files. The position is designated as essential during emergency or disaster situations. Work is performed with moderate supervision from the Permitting Supervisor. The role provides customer and administrative support for the permitting process, including helping the public complete applications, verifying and processing applications, issuing building permits, scheduling inspections, maintaining records, preparing correspondence and reports, and handling permit fees. The employee participates in team meetings and training, follows Town policies and procedures, and may perform other duties as assigned. The job description is not all-inclusive, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED and moderate (1–3 years) experience in administrative support work involving contact with constituents, ideally in a public or government setting, or an equivalent combination of education and experience.
Possession of an appropriate driver’s license valid in the State of North Carolina.
Possession of, or ability to obtain, a Notary Public license within one year of hire.
Possession of ICC Permit Technician Certification within one year of hire.
General knowledge and ability to process permits in a timely and accurate manner.
General knowledge of standard office procedures, practices, and equipment.
General knowledge of departmental programs, policies, and procedures.
General knowledge of functions of other Town departments and entities associated with construction and permitting.
Some knowledge of building inspection procedures.
Ability to provide a high level of customer service and guide applicants through the process, sometimes in high-stress situations.
Ability to work cohesively in a diverse team environment.
Ability to complete work independently and apply critical thinking to processes.
Ability to take and maintain detailed notes to supplement existing guidance and processing standards and procedures.
Ability to perform a considerable volume of detailed record work.
Ability to type accurately at a reasonable rate of speed.
Ability to use Excel spreadsheets, Microsoft Word, SharePoint, and other necessary software.
Ability to learn the Town’s Evolve permitting portal.
Ability to establish and maintain effective working relationships with Town officials, associates, contractors, developers, and the general public.

Responsibilities

Answer telephone calls, greet visitors, respond to inquiries and complaints, and direct calls or visitors to appropriate parties.
Operate office equipment and perform clerical, typing, and filing tasks.
Assist the public in completing and submitting applications and assist other staff as needed.
Verify permit application accuracy, process applications, issue building permits, and review permits for completion before issuing certificates of occupancy.
Schedule inspections and enter information into the permitting software system.
Prepare general correspondence, certificates of occupancy, certificates of use, and other materials from drafts, copies, or verbal instructions.
Prepare and maintain files, permits, and records, and prepare reports for Licensing Board Agents.
Receive permit application fees; reconcile and balance receipts, prepare reports, and submit them to Finance for processing as needed.
Participate in team meetings and training opportunities related to permit technician work and other department functions and responsibilities.
Promote and demonstrate organizational culture, core values, and leadership philosophies consistent with or complementary to Town administration.
Adhere to policies and procedures established by the Town.
Perform work during emergency or disaster situations as necessary, upon request, or as assigned by the Town Manager.
Perform other duties as assigned.