Permit Technician

City of Hot Springs • Hot Springs, AR

1d

About The Position

The Permit Technician supports the permitting and inspection process by responding to public inquiries, managing permit records and routing, collecting fees, coordinating approvals, and issuing permits and related documents. The role requires familiarity with construction terminology and practices and involves regular communication with citizens, contractors, design professionals, developers, City departments, and county agencies.

The position also handles inspection scheduling and outcomes, records contractor and Fire Department permit information, responds to FOIA requests, verifies property liens and service approvals, maintains archival permit information, accounts for funds received, and supports sign-permit and short-term rental processes. The Permit Technician may train others on software and job duties and performs other related duties as assigned.

Requirements

• High school diploma or equivalent, including or supplemented by courses in general commercial and clerical subjects.
• Three years of general office, clerical, and public-contact work with some supervisory responsibilities, or an equivalent combination of education and experience.
• Valid driver's license and clean driving record.
• Applicants are subject to pre-employment drug testing; the position is subject to random drug and alcohol testing.

Nice To Haves

• Construction experience and fluency with construction terminology and practices are a major plus.

Responsibilities

• Answer calls from citizens, contractors, architects, engineers, developers, and City departments; demonstrate familiarity with construction terminology and route calls to the appropriate departments.
• Manage permits, review plans for completeness, and route them through the approval process.
• Calculate and collect plan-review, state-surcharge, and permit fees.
• Manage outcomes for residential building, electrical, mechanical, and plumbing inspections.
• Route permit denials and requests for information, and contact applicants and design professionals when permits are approved for issuance.
• Coordinate with departments to issue permits in a timely manner and verify required services are approved and paid before issuance.
• Review and approve soil compaction tests for density.
• Enter Fire Department permits, collect associated fees, and enter information needed for Fire Department approvals.
• Schedule building, mechanical, plumbing, and electrical inspections.
• Issue Certificates of Occupancy.
• Enter and manage contractor information in the New World System.
• Answer FOIA requests and verify property liens.
• Assist short-term rental permit applicants by answering questions and collecting inspection fees.
• Coordinate with Garland County Department of Emergency Management to verify addressing and flood-plain approvals.
• Look up archival information in the previous permit system for Neighborhood Services.
• Account accurately for funds received each day for the Finance Department.
• Manage Underwriters’ Laboratories listings for sign permits and verify approved final inspections before sign installation.
• Research delinquent business owners to collect A&P.
• Verify county documentation and flood-plain approvals before issuing County plumbing permits.
• Train others on software and on the duties and responsibilities of the position.
• Perform other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED