Permit Technician

City of Myrtle Beach•Sc, SC

2d•Onsite

About The Position

The Permit Technician reviews permit applications, issues building permits, assists customers, and provides clerical support for the City of Myrtle Beach construction services department. The position provides customer service in person and by telephone, processes inspection requests and construction permit applications, verifies licensing and zoning information, and issues approved permits and certificates of occupancy. It also maintains records and logs, prepares and processes documents, researches records and code interpretation questions, monitors office supplies, and performs general clerical tasks. The role may include additional duties as assigned. Work is performed in an office setting without exposure to adverse environmental conditions.

Requirements

High school diploma or equivalent.
Two years of related experience in general office work, customer service, permit processing, or a related field.
Possess or obtain within one year of hire and maintain valid International Code Council Permit Technician certification.
Knowledge of customer service principles, office software, and the City’s permitting process.
Skills in persuading and influencing others; coordinating activities; performing basic arithmetic and interpreting graphs; calmly handling challenging situations; gathering information before making decisions; working efficiently and effectively; and organizing.
Ability to review, classify, categorize, prioritize, and analyze data; operate relevant equipment and materials; use reference and advisory information; follow written, oral, or diagrammatic instructions; exercise judgment and creativity in changing situations; listen; establish rapport; and empathize.

Responsibilities

Provide customer service by telephone and in person, share information about department services and procedures, assist with forms, respond to questions and complaints, research problems, and initiate resolutions.
Process inspection requests and related scheduling and verification reports.
Process construction permit applications, review them for completeness and accuracy, verify applicable business and professional licenses and zoning designations, and accept plans and related documents.
Issue approved building permits and certificates of occupancy; maintain daily logs and prepare and scan files.
Issue master trade cards and special inspector cards, verify their information, and maintain related documentation.
Maintain, organize, retrieve, scan, and dispose of records in accordance with retention guidelines.
Monitor departmental equipment and supply inventory, place orders, and receive and distribute supplies and equipment.
Prepare, complete, receive, review, process, forward, or retain forms, reports, correspondence, logs, permits, applications, and other departmental documents.
Research records for homeowners, contractors, and city officials, and research code interpretation issues through state authorities as needed.
Perform general clerical tasks, which may include operating a switchboard, copying, sending and receiving faxes, and processing mail.
Operate a computer, two-way radio, and general office equipment, including word processing, spreadsheet, database, and other system software.
Review department website information and update personnel, forms, and other information as needed.
Perform other duties as required, requested, and assigned.