Permit Technician

City of Rocky Mount • Nc, NC

5d

About The Position

Provides technical support for the building inspection and permitting process. Assists customers with inquiries, applications, and permit-fee payments. Also assists with processing city beer and wine and taxicab licenses, and schedules service-order inspections to facilitate utility service for citizens. The work consists of related technical duties, with frequent interruptions. Success in the position contributes to an efficient permitting process. Work is typically performed in an office, primarily seated at a desk or table, with intermittent sitting, standing, or stooping. The employee occasionally lifts light and heavy objects. The position has no supervisory or management responsibility and reports to the Construction Development Coordinator, who assigns work through general instructions and spot-checks completed work for compliance, accuracy, and appropriateness.

Requirements

• High school diploma or equivalent.
• Two years of experience in a related field, or an equivalent combination of education and experience.
• Knowledge of customer service policies and procedures.
• Knowledge of department accounting processes.
• Skill in providing customer service, analyzing problems and identifying solutions, and establishing cooperative and productive working relationships.
• Ability to perform mathematical calculations.
• Ability to operate computers and standard office equipment.
• Skill in Microsoft Office software, including Microsoft Word and Excel.
• Skill in interpersonal relations and oral and written communication.

Responsibilities

• Respond promptly and courteously to phone calls, answer questions accurately, refer inquiries to inspectors as appropriate, and relay messages to staff.
• Enter and maintain building permit data accurately to support information retrieval and valid reporting.
• Record building permit data to facilitate inspections, payment collections, utility hookups, and related processes.
• Perform typing, filing, mail processing, and other duties that support office operations.
• Follow cash management processes outlined in the Cash Management Policy and Procedures.
• Assist customers with inquiries, permit applications, and permit-fee payments.
• Assist with processing city beer and wine and taxicab licenses.
• Schedule service-order inspections to facilitate utility service for citizens.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED