Permit Technician 1

Gila, County of • Globe, AZ

1d

About The Position

A Permit Technician I performs administrative functions and assists Building Safety, Code Enforcement, Floodplain, Grading and Drainage, Planning and Zoning, and Wastewater Division customers and staff. The position maintains general knowledge of application and permitting requirements for each Division. It does not supervise employees, manage a budget, or have project responsibilities.

The role provides frequent customer service and administrative support, including explaining permit requirements, policies, procedures, codes, standards, enforcement, and fees; assisting with application preparation; reviewing and processing plans, permit requests, and other documents; calculating fees; and approving and issuing permits. It also maintains customer, parcel, permit, inspection, plan, and map records; responds to public records requests; schedules inspections; handles general office duties and communications; and processes payments and related financial reporting or deposits as needed.

The position interacts extensively with employees, customers, the public, vendors, regulatory bodies, and other groups by telephone, email, and in person. Work is constantly performed in an office and lobby customer-service/reception environment. Physical demands include extended periods of sitting and standing, continuous use of computers and standard office equipment, and lifting or carrying work-related materials and equipment weighing up to 25 pounds. The role is generally not exposed to safety risks, though occasional verbal abuse or interactions with people experiencing significant emotional distress may occur. Employees must follow applicable written safety procedures and manuals.

Requirements

• High school diploma or GED, and one year of directly related experience; or an equivalent combination of education, training, and experience demonstrating the ability to perform the essential duties and responsibilities.
• International Code Council Permit Technician Certification or equivalent is required, or must be obtained within the first 12 months of employment.
• Must possess and maintain a valid driver’s license.
• Knowledge of clerical work, customer and personal service, database management, banking, cash-handling processes and procedures, mathematics, and standard office applications.
• Skills in critical thinking, active listening and learning, reading, customer service, problem-solving, multitasking, time management, typing and data entry, problem recognition, written and verbal communication, accurate report writing, and establishing and maintaining cooperative working relationships.
• Ability to read and write at a minimum high school level; communicate clearly orally and in writing; maintain attention and focus; recognize and solve problems using deductive reasoning; follow orders; remain calm and react in a timely manner in stressful situations; process multiple data; memorize and recall information; perform mathematical operations; and find directions and current locations.
• Ability to sit and stand for extended periods, continuously use computers and standard office equipment, and lift or carry work-related materials, supplies, and equipment weighing up to 25 pounds.
• Must constantly follow written safety procedures and manuals relevant to the division or department.

Responsibilities

• Respond to public requests for information and answer questions about permit requirements and associated fees; explain policies, procedures, codes, standards, and enforcement; assist the public within the scope of authority and training; and help prepare accurate and complete applications.
• Review incoming plans and permit requests for completeness and regulatory compliance; inspect, review, and process documents according to department and division policies; accept or reject applications; calculate fees; approve and issue permits; forward applications and supporting documents to appropriate staff; provide authorized technical information; and alert staff to potential issues.
• Create customer parcel and permit files; enter data and documents into computer and manual filing systems; maintain accurate records, computer files, and databases; research and maintain permit and inspection records, plans, and maps; and complete public records requests.
• Schedule inspections based on geographic location, time constraints, and workload, and compile information for inspectors.
• Perform general office duties, including assisting customers at the counter, answering telephone calls, corresponding by email and letters, handling and distributing mail, and possibly ordering office supplies.
• Receive and process monies; possibly prepare and make bank or treasury deposits and prepare and distribute reports detailing financial activities.
• Explain County procedures or processes and respond to public inquiries.
• Create or edit documents, internal memos, emails, formal letters, and reports.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED