Patient Representative Jobs

About The Position

Requirements

• Strong communication and listening skills with a customer-focused mindset.
• Ability to work accurately and professionally in a fast-paced, high-call-volume environment.
• Attention to detail and ability to gather and document complete, accurate information.
• Reliability and adaptability.
• Willingness to support team needs.

Nice To Haves

• Experience with multi-line phone systems.
• Experience with scheduling software.

Responsibilities

• Answer and route patient and caller inquiries promptly and accurately.
• Manage a high-volume, multi-line switchboard efficiently and professionally.
• Schedule patient appointments according to clinic guidelines and provider templates.
• Maintain accurate documentation and route messages within the medical record to support clinical teams.
• Meet or exceed call handling and productivity metrics that support access to care and operational excellence.
• Provide courteous, respectful, and compassionate patient interactions.
• Support team needs to ensure clinic success.

Benefits

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for employees and their dependents