Patient Representative - Frisco, CO

VAIL-SUMMIT ORTHOPAEDICS PC•Frisco, CO

16h•$21 - $29•Onsite

About The Position

The Patient Representative greets and assists patients and visitors and serves as a liaison between patients and medical support staff. This is a full-time position in Frisco, Colorado, with a Monday-through-Friday schedule of five 8-hour days. The position is open only to current Colorado residents and is open until November 30 or until a qualified applicant is identified. The role is performed primarily in a reception area, with frequent contact with patients, including sick and injured people, and some exposure to communicable diseases. Work can be stressful and constantly involves interactions and interruptions. Noise is usually moderate but can occasionally be loud due to the volume of physicians and patients in the office. The employee may need to sit for long periods, stoop, bend, stretch, and occasionally lift files or paper weighing up to 50 pounds. The role also requires regular talking and listening, prolonged computer-monitor viewing, and manual dexterity to operate office equipment. A high school diploma or equivalent is required; some college is preferred. At least one year of work experience is required, with customer service and/or clinical experience preferred. The position offers medical, dental, and vision insurance, paid time off, employer-paid long-term disability, continuing education funds, a 401(k), and a monthly bonus opportunity for all staff.

Requirements

High school diploma or equivalent.
At least one year of work experience.
Working knowledge of medical or billing office procedures, including the ability to access clinic information systems such as scheduling software, electronic medical records software, and company email.
Ability to develop and maintain relationships and communicate calmly and clearly with patients, medical staff, and the public.
Knowledge of English grammar, spelling, and punctuation to interpret and follow oral and written instructions, keep detailed records, and sort and file materials alphabetically or numerically.
Knowledge of basic arithmetic for simple calculations.
Ability to work under pressure with interruptions and deadlines.
Must be a current Colorado resident.

Nice To Haves

Some college.
Customer service and/or clinical environment work experience.

Responsibilities

Greet people entering the establishment, determine the nature and purpose of their visit, and assist appropriately.
Answer, screen, or forward telephone calls; provide information, take messages, or schedule appointments.
Check patients in and out and receive payment for applicable services.
Perform administrative support tasks, including using scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, and other documents.
Maintain a neat and orderly work area and lobby.
Meet the company’s expectations as described in the VSON Policies and Practices.
Maintain the confidentiality of personally identifiable information in accordance with company policies and state and federal laws, including OSHA and HIPAA regulations.
Perform work in accordance with company safety practices.
Perform other duties as assigned.